Sr Software Support Engineer L3
Toshiba Global Commerce Solutions - External1 day ago
Guadalajara, MexicoSenior
Responsibilities
- Serve as the final L3 escalation point for customer-reported software issues.
- Troubleshoot and resolve production incidents and perform deeper problem-determination analysis.
- Develop application software and implement bug fixes using Java-based technologies.
- Triage, document, and provide root-cause analysis for reported issues.
- Write functional and design documents and produce well-designed, testable, and efficient code.
- Analyze vulnerabilities and oversee service improvement activities.
- Communicate with customers and stakeholders at technical levels ranging from end users to application architects.
- Mentor and coach junior resources and monitor performance against KPIs.
Requirements
- At least 8 years of professional software development experience.
- At least 8 years of Java-based development or support experience with enterprise or microservices architectures.
- At least 8 years of experience developing or supporting modern web applications, including cloud- or web-based content.
- Strong application troubleshooting, debugging, problem-solving, and software development skills.
- Experience mentoring and coaching junior resources.
- Fluent English proficiency at B2 level or higher.
- Preferred experience with Agile software development, retail concepts or applications, distributed applications, infrastructure, and Linux systems administration.
- Preferred familiarity with JavaScript, Vue.js, Node.js, TypeScript, Markdown, ActiveMQ, or Cosmos DB.
Benefits
- Direct employment by Toshiba with full payroll employment.
- IMSS and INFONAVIT statutory benefits.
- Life insurance and major medical insurance with dental and vision coverage for the employee and direct family members.
- Minor medical expenses insurance.
- Employee savings fund subject to the legal limit.
- Grocery coupons, pension plan, and 30 Christmas bonus days.
- 12 vacation days plus 6 floating days.
Tech Stack
AWSAzureCucumberDockerGitGoogle Cloud PlatformJavaJavaScriptJenkinsLinuxMavenMongoDBNode.jsSeleniumSpring BootTypeScriptVue.jsWindows
Categories
About Toshiba Global Commerce Solutions - External
Toshiba Global Commerce Solutions builds retail point-of-sale and self-checkout systems, software, and peripherals for supermarkets, big-box, and specialty retailers. It sells integrated hardware, retail operating systems and middleware, and field services that install, maintain, and repair in-store technologies. Founded in 2012 and headquartered in Durham, North Carolina, it serves global chains; customers cited in job postings include Walmart, Kroger, Costco, Carrefour, Boots, and The Gap.