Principal Architect - Information Technology
United Airlines6 hours ago
Base Salary
$141k - $183k/yr
Responsibilities
- Design and implement production-grade AI agentic workflows and conversational AI solutions.
- Build scalable, reliable AI agent architectures integrated with retail, inventory, customer data, and customer-facing channels.
- Establish engineering standards, architecture patterns, and best practices for AI agent development.
- Design AWS-based cloud-native solutions with API integrations, observability, monitoring, and enterprise scalability.
- Provide technical guidance on prompt engineering, LLM integration, AI design patterns, and responsible AI practices.
- Evaluate emerging AI technologies and frameworks and make strategic adoption recommendations.
- Collaborate with product, data science, engineering, architecture, customer experience, and business stakeholders.
- Mentor engineers and contribute to the growth of United’s AI engineering capabilities.
Requirements
- Bachelor’s degree required; Computer Science, Engineering, or a related technical field preferred.
- At least 5 years of software engineering experience with strong Python development expertise.
- Proven experience designing and deploying production AI/ML systems at scale.
- Deep understanding of AI agent architectures, prompt engineering, and LLM integration patterns.
- Strong knowledge of API design, microservices architecture, cloud platforms, testing, and observability.
- Ability to use software architecture design tools such as Lucid to create technical architecture diagrams.
- Strong communication, problem-solving, stakeholder engagement, and cross-functional collaboration skills.
- Legal authorization to work in the United States for any employer without sponsorship is required.
- Preferred qualifications include a master’s degree, hands-on LangChain and LangGraph experience, conversational AI platform experience, real-time and event-driven architecture experience, contact center or voice automation familiarity, 3+ years building Generative AI and Conversational AI platforms, AI evaluation and optimization experience, and knowledge of responsible AI and governance.
Benefits
- Medical, dental, vision, life, accident, and disability benefits.
- Parental leave, employee assistance program, commuter benefits, paid holidays, and paid time off.
- 401(k) and flight privileges.
- The role is eligible for bonus and/or long-term incentive compensation awards.
Categories
About United Airlines
United Airlines is a major U.S. carrier that provides passenger air travel and air cargo services across a global network spanning six continents. The company sells tickets and ancillary services through united.com and its mobile apps, operates the MileagePlus loyalty program with co-brand credit card partnerships, and supports operations with large-scale digital systems. Headquartered in Chicago, it is part of publicly traded United Airlines Holdings (NASDAQ: UAL) and a member of Star Alliance.