1 month ago
Sarajevo, Bosnia and Herzegovina or Rijeka, CroatiaEntry Level
Responsibilities
- Understand customers’ businesses and help identify suitable Infobip products and solutions.
- Assist with technical solution design, integration plans, requirements gathering, and security questionnaires.
- Conduct product demonstrations and support proof-of-concept activities.
- Support scoping exercises and contribute to service quote estimations.
- Configure and implement Infobip solutions for new and existing customers.
- Prepare technical documentation, deliver customer training, summarize meetings, and share knowledge internally.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, or a related technical field.
- One year of experience in a technical, customer-facing, support, consulting, or solution-oriented role.
- Basic understanding of APIs, integrations, SaaS solutions, or cloud technologies.
- Interest in solution engineering, customer communication technologies, and technical consulting.
- Strong communication and presentation skills, with the ability to explain technical concepts clearly.
- Fluent spoken and written English and German.
- Preferred qualifications include customer-facing technical experience, familiarity with communication platforms or CPaaS, interest in CX consultancy or solution design, and experience with or interest in AI tools.
Benefits
- Performance-driven bonuses, regular compensation reviews, and recognition aligned with experience and market standards.
- Flexible hybrid work arrangements, remote work options, and flexible working hours subject to local regulations.
- Employee Stock Ownership Plan with access to stock options.
- Time off, special leave days, and work-life balance and well-being support.
- Mentorship, onboarding, training programs, upskilling, and internal career mobility.
- Short- and long-term international mobility opportunities across global hubs.
Categories
Solutions Engineering
About Infobip
Infobip builds a full-stack cloud communications platform for enterprises and mobile operators, offering APIs and SaaS tools for A2P SMS, WhatsApp, RCS, voice, email, two-factor authentication, and mobile identity. It monetizes through usage-based CPaaS and subscriptions for omnichannel engagement, chatbots, and customer service solutions. Founded in 2006 and headquartered in London, the privately held company operates from 70+ offices across six continents.