1 month ago
Rijeka, CroatiaEntry Level
Responsibilities
- Maintain the sender database and process customer sender registration requests with mobile network operators and suppliers.
- Support region-specific and product-specific registrations for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, LINE, Rich Content SMS, Mobile Identity, and Google Business Messages.
- Act as a technical point of contact for customers, partners, and internal stakeholders on registration and number-related matters.
- Order customer numbers through contracted suppliers when they are unavailable in the Infobip Portal.
- Test newly acquired numbers by verifying successful message sending and receiving, then add them to the database.
- Configure customer numbers and incoming-reply handling for two-way messaging scenarios.
- Troubleshoot alphanumeric and numeric sender issues and one-way and two-way messaging setup problems.
- Document technical procedures, best practices, service information, regulations, and network requirements.
- Work with developers by reporting bugs, testing fixes, and suggesting process improvements.
- Maintain relationships with mobile network operators, suppliers, customers, and colleagues while keeping current with procedures and work processes.
Requirements
- Demonstrated attention to detail and comfort working with data across multiple tools, interfaces, or databases.
- Strong communication skills and an interest in helping customers, partners, and colleagues understand technical processes.
- Previous customer-facing technical experience is advantageous but not required.
- Ability to take ownership of customer requests and technical issues through investigation, coordination, and resolution.
- Proactive, organized, collaborative, adaptable, and willing to learn specialized tools and processes.
- Troubleshooting and critical-thinking skills with the ability to communicate effectively across teams and regions.
- Basic understanding of computer and internet technologies and AI technology, with interest in practical applications.
- Good command of English.
Benefits
- Compensation aligned with experience, industry, and market standards, plus performance-driven bonuses and regular reviews.
- Flexible hybrid work arrangements, remote work options, and flexible working hours subject to local regulations.
- Employee Stock Ownership Plan with stock options.
- Time off, special leave days, and work-life balance and well-being support.
- Internal mobility, upskilling, mentorship, onboarding, and professional development programs.
- Short- and long-term international mobility opportunities across company hubs.
Categories
Solutions Engineering
About Infobip
Infobip builds a full-stack cloud communications platform for enterprises and mobile operators, offering APIs and SaaS tools for A2P SMS, WhatsApp, RCS, voice, email, two-factor authentication, and mobile identity. It monetizes through usage-based CPaaS and subscriptions for omnichannel engagement, chatbots, and customer service solutions. Founded in 2006 and headquartered in London, the privately held company operates from 70+ offices across six continents.