1 day ago
Lisbon, PortugalStaff+
Responsibilities
- Lead hands-on investigation and root-cause analysis for complex production issues across applications, containers, Kubernetes, and AWS.
- Partner with cluster infrastructure teams to resolve platform issues and improve reliability standards.
- Define and implement Kubernetes service standards covering resource sizing, health checks, scaling, rollout safety, and monitoring.
- Act as Incident Commander or senior technical lead for high-severity incidents, lead postmortems, and drive follow-through on corrective actions.
- Create runbooks, diagnostic tooling, and automated remediation to reduce toil and improve time to resolution.
- Coach engineers through reviews, game days, knowledge sharing, and Kubernetes troubleshooting guidance.
- Define and iterate service level objectives and indicators aligned with customer and business expectations.
- Standardize monitors-as-code using Terraform-preferred practices and quality gates for severity, ownership, and runbook links.
- Operate and tune OpenTelemetry pipelines, including data sanitization, cardinality management, and telemetry enrichment.
- Maintain monitoring infrastructure involving Helm, ArgoCD ApplicationSets, Kinesis streams, Lambda functions, and Prometheus.
- Participate in on-call rotations while reducing alert noise and improving signal quality.
Requirements
- At least 5 years of experience in SRE or related roles with demonstrated technical seniority across multiple services and teams.
- At least 3 years of hands-on experience running and troubleshooting production workloads on Kubernetes.
- Ability to independently diagnose complex distributed-system failures involving application, configuration, resource, networking, and scaling issues.
- Strong Linux and networking fundamentals, including troubleshooting below the container layer.
- Strong production experience with AWS, including cloud networking and access-control effects on Kubernetes workloads.
- Strong incident-response skills, including leading retrospectives or postmortems and implementing systemic fixes.
- Strong infrastructure-as-code skills, preferably with Terraform, plus coding ability to build automation and diagnostic tooling.
- Experience defining SLOs and SLIs and using observability tools such as Prometheus/Grafana, New Relic, Splunk, or similar systems.
- Clear written and verbal communication skills and the ability to influence engineering teams through standards, tooling, and practical guidance.
- Kubernetes certification such as CKA or CKS, or equivalent depth, is preferred.
- Experience improving Kubernetes rollout safety and autoscaling behavior is preferred.
- Familiarity with Postgres, MongoDB, and DynamoDB and their failure modes in distributed systems is preferred.
- OpenTelemetry instrumentation experience at scale is preferred.
Benefits
- Comprehensive benefits package for full-time employees, including healthcare with 100% employer-paid health and dental insurance.
- Generous paid time off.
- Total compensation program including competitive salary, annual performance bonus, and equity; compensation figures are not specified.
- Employees work in the office four days per week and may work remotely one day, Friday.
Tech Stack
Categories
Site Reliability
About iCapital
iCapital builds a technology platform that lets wealth managers and asset managers offer, transact, and service alternative investments and structured solutions for private clients. The company earns software, data, and administration fees across marketplace access, enterprise integrations, and fund servicing. Founded in 2013 and headquartered in New York, it reports $1.2 trillion of assets serviced globally and serves nearly 3,900 wealth management firms and 144,000 active financial professionals.