2 days ago
Chennai, IndiaMid Level
Responsibilities
- Configure and optimize SAP CRM Sales functions, including opportunities, leads, quotations, pricing, partner determination, and order capture.
- Deliver CRM solutions end to end, including requirements gathering, solution design, configuration, SIT/UAT, deployment, and hypercare support.
- Integrate CRM with ECC/S4, SD, FI, middleware, third-party sales platforms, and customer-facing applications.
- Use AI copilots for requirements summarization, impact analysis, automated documentation, test script generation, troubleshooting, and configuration validation.
- Apply pre-built AI services for lead scoring, customer-interaction summarization, ticket classification, and duplicate detection.
- Ensure compliance with SDLC processes, sales governance, audit requirements, and customer data protection guidelines.
- Collaborate with sales, marketing, customer service, data, integration, CRM engineering, and AI teams.
- Contribute reusable CRM templates, configuration guidelines, and AI-enhanced documentation practices.
Requirements
- At least 3 years of professional experience is required.
- Hands-on experience with SAP CRM Sales functionality, including opportunities, leads, quotations, pricing, partner processing, and actions.
- Understanding of CRM middleware, BDOC flows, and ERP integration for pricing, availability, and order processing.
- Familiarity with customer master data, business partner roles, organizational models, and transaction processing.
- Experience using AI copilots, automated documentation accelerators, and AI-assisted testing or configuration-validation tools.
- Ability to embed pre-built AI services into CRM workflows without requiring custom model development.
- Understanding of responsible AI, data privacy, and limitations of AI in customer-facing scenarios.
- Ability to translate business requirements into scalable CRM solutions and communicate effectively with business and IT stakeholders.
- Experience with SAP C4C or SAP Customer Experience, SAP CRM Sales Certification, CPQ or e-commerce integrations, mobile sales applications, workflow automation, or CRM analytics is preferred.
- 15 years of full-time education is required.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.