4 hours ago
Remote, United StatesSenior
Responsibilities
- Lead onboarding for strategic customers and provide training and resources for long-term success.
- Provide technical support by diagnosing and resolving issues across Tailscale’s platform.
- Assist with customer configuration, integrations, and troubleshooting during implementation.
- Conduct quarterly business reviews covering usage, success metrics, and future goals.
- Build customer relationships, recommend best practices, and identify opportunities for deeper engagement and expansion.
- Represent customer feedback and insights to product and engineering teams.
- Collaborate with sales, product, engineering, and support teams on handoffs, escalations, and customer success.
- Create and maintain technical documentation, FAQs, and self-service guides.
Requirements
- At least 6 years of experience in a technical role, including a minimum of 2 years of customer-facing experience.
- Experience working consultatively with enterprise customers.
- Strong understanding of networking, VPNs, and security principles.
- Experience with AWS, GCP, Azure, Docker, Kubernetes, and other DevOps technologies.
- Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer or Architect, or Customer Success Engineer at a SaaS company.
- Ability to explain complex technical concepts to audiences ranging from non-technical stakeholders to engineers.
- Strong written and verbal communication, analytical, troubleshooting, organizational, and time-management skills.
- Ability to manage multiple customer accounts, prioritize tasks, keep projects on track, and collaborate cross-functionally.
Benefits
- Remote-first work arrangement with mostly fully remote teams and a corporate co-working program.
- Health, vision, dental, and other comprehensive benefits with no waiting period.
- Employer retirement matching up to an annual contribution equal to 0.75% of eligible compensation.
- Annual company retreat, team off-sites, and distributed collaboration across Canada, the United States, the United Kingdom, and Singapore.
- $1500 USD annually for professional development, plus mentorship, coaching, and internal promotion opportunities.
- Flexible paid time off.
- Company-owned laptop, monthly home internet reimbursement, and $500 USD for home-office customization.
- Paid parental leave top-ups of 20 weeks for birthing parents and 16 weeks for non-birthing parents.
Categories
Forward Deployed
About Tailscale
For teams who want secure, private networks without weeks of setup and configuration, Tailscale makes it easy. Unlike existing corporate VPNs, Tailscale has no upfront cost, minimal latency, and works with their existing services.