20 hours ago
Falls Church, VA, USASenior / Staff+
Base Salary
$65k - $110k/yr
Responsibilities
- Ensure the smooth operation of software systems across multiple platforms and environments.
- Provide technical and customer support while troubleshooting, optimizing, and maintaining mission-critical applications.
- Use low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities.
- Install, configure, monitor, and maintain software systems and components across user environments.
- Manage user accounts and permissions with attention to security, efficiency, and user experience.
- Create technical documentation and contribute to the internal knowledge base.
- Log, track, and resolve customer support tickets in a timely and transparent manner.
- Collaborate with technical teams and contribute to continuous improvement initiatives.
Requirements
- Bachelor’s degree in computer science, software engineering, or a related technical discipline.
- At least 5 years of professional experience, with experience accepted in software development, technical support, or system administration in production or enterprise environments.
- Full-stack development experience with at least one backend language and one frontend framework or library.
- Experience with HTML, CSS, JavaScript, REST APIs, SQL, and relational databases such as MSSQL or Oracle.
- Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud and on-premises environments.
- Experience with issue tracking systems and support workflows, plus working knowledge of Git or SVN.
- Understanding of system security principles, including access control, identity management, and secure software configuration.
- Strong troubleshooting, analytical, diagnostic, written, verbal, and customer communication skills.
- Ability to work independently and collaboratively in agile or cross-functional teams and learn new tools quickly.
- Authorization to work in the United States and ability to obtain and maintain a U.S. government Public Trust clearance.
- Preferred qualifications include a master’s degree or equivalent experience, deeper React, Angular, Node.js, or Spring expertise, complex SQL experience, DevOps or infrastructure automation exposure, and enterprise customer-facing technical experience.
Benefits
- Full-time, permanent employment.
- On-site work in Falls Church, Virginia, with partial telework flexibility.
- Mission-driven, collaborative, inclusive environment with professional growth and continuous learning opportunities.
- Opportunity to work with low-code/no-code digital transformation and workflow automation solutions.
Categories
About BizFlow
BizFlow builds a low-code/no-code platform (BizFlow M) for workflow, case, and process automation used by government and commercial teams. The privately held company, founded in 1998 and headquartered in Falls Church, Virginia, sells software subscriptions and implementation services, helping organizations streamline functions such as procurement, HR, and customer support.