Associate Technical Consultant - Cloud - Devops,Kubernetes,Terraform,Scripting
Blue YonderResponsibilities
- Resolve low- and medium-severity customer cases, with occasional high- and critical-severity cases, and provide proactive monitoring support.
- Deploy, automate, monitor, upgrade, and troubleshoot client SaaS solutions in cloud environments.
- Maintain application availability and response-time SLAs, investigate root causes, and remediate security vulnerabilities with security teams.
- Troubleshoot databases, APIs, MuleSoft integrations, mobile applications, and platform-support issues.
- Support Azure deployment frameworks, Kubernetes and containerized applications, CI/CD pipelines, and application health monitoring.
- Communicate with customers and collaborate with internal teams and partners while providing 24x7 shift and out-of-hours support.
- Create knowledge-base articles, identify automation and process improvements, and help implement operational improvements.
- Provide technical feedback to engineering and develop technical and functional competency under the guidance of leads or mentors.
Requirements
- At least 1 year of experience working with product and cloud architects on automated pipelines for SaaS delivery and operations in Azure, AWS, or GCP.
- Hands-on experience or significant familiarity with cloud, automation, CI/CD, infrastructure, and deployment tools including Terraform, Ansible, Jenkins, GitHub or Bitbucket, Artifactory, Maven, Docker, and Kubernetes.
- Demonstrated experience with at least two collaboration or visualization tools such as JIRA, Confluence, Lucidchart, Visio, Office Suite, or SharePoint.
- Understanding of ITIL processes including incident management, request fulfillment, change management, and root-cause analysis.
- Experience with Unix or Python shell scripting and Agile project-management tools.
- Ability to define technical problems and requirements, determine solutions, implement them, and provide technical feedback to engineering.
- Ability to communicate effectively with customers and collaborate professionally across teams.
Benefits
- The role requires shift work and out-of-hours support for 24x7 customer support operations.
- Employees receive guidance and mentoring, product boot camps, performance feedback, and opportunities for technical and functional development.
Tech Stack
Categories
About Blue Yonder
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today. Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.