Senior Technical Consultant, Solutions Development
Intercontinental Exchange13 days ago
Responsibilities
- Drive configuration, installation, implementation, and adoption of custom client solutions.
- Serve as a liaison between business users and internal development staff.
- Consult with clients on software implementation and industry best practices.
- Provide subject matter expertise for the Encompass SDK and API.
- Perform quality assurance testing from the business-user perspective.
- Use light scripting and formula derivation to automate business processes.
- Translate field-level data points to third-party systems.
- Provide client technical support for implementation issues.
- Reproduce customer issues and perform failure analysis and root-cause troubleshooting.
- Support sales positioning and quoting of custom development services.
- Gather requirements and specifications for technical Statements of Work.
- Design and architect custom solutions and define use cases.
- Consult with clients and third-party vendors to clarify requirements.
- Document installation instructions for custom solutions.
Requirements
- Bachelor of Science in Computer Science, Information Science, or a related discipline.
- At least 5 years of technical experience troubleshooting mission-critical application solutions.
- At least 5 years of software development experience.
- Experience working with XML and JSON.
- Knowledge of programming languages such as C# and JavaScript.
- Knowledge of overall application architectural components.
- Mortgage industry and Encompass experience preferred.
- Professional written and oral communication skills for business and technical audiences.
- Ability to explain technical instructions and concepts in accessible, non-technical terms.
- Team-oriented, professional, and cooperative attitude.
Tech Stack
Categories
Solutions Engineering
About Intercontinental Exchange
Intercontinental Exchange operates global exchanges and clearing houses, offers fixed income and commodities trading platforms, and sells market data, listings, and mortgage technology to financial institutions and lenders. Its revenue comes from transaction and clearing fees, data subscriptions, listings, and software. Founded in 2000 and headquartered in Atlanta, it owns the New York Stock Exchange and ICE Mortgage Technology, and is publicly traded on the NYSE under the ticker ICE.