1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Troubleshoot operating systems, networking, and distributed systems using performance analysis, packet captures, and core dumps where applicable.
- Convert troubleshooting learnings into standardized diagnostic playbooks, automation, tests, and product instrumentation improvements for the Zero Trust Branch platform.
- Develop AI-based detection and supportability solutions to reduce internal triage time.
- Collaborate with engineering teams to improve reliable cloud security for customers.
Requirements
- 5+ years of experience in software development, software sustenance engineering, or customer escalation engineering teams.
- Proficiency in Python, Go, and Linux.
- Hands-on experience with network security products and technical knowledge of routing, switching, DHCP, DNS, and networking security.
- Strong interest in troubleshooting and solving complex customer issues.
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within a functional domain.
- Preferred experience implementing AIOps, AI-driven predictive scaling, or automated anomaly detection.
- Preferred experience in customer or cloud reliability engineering environments.
- Experience with agentic AI workflows and LLM frameworks is a plus.
Benefits
- Hybrid work arrangement in Bangalore.
- Various health plans.
- Vacation and sick time off plans.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks.
- Inclusive benefits and workplace accommodations.
About Zscaler
Zscaler builds a cloud-delivered zero trust security platform that replaces traditional network security appliances for enterprises and public-sector organizations. Its Zero Trust Exchange provides secure web gateway, zero trust access, CASB, and cloud firewall services, sold as subscriptions and delivered across 160+ global data centers. Founded in 2007 and headquartered in San Jose, it is a public company on NASDAQ (ZS) serving thousands of customers worldwide.