2 days ago
Remote, India +3 moreStaff+
Responsibilities
- Own, maintain, and evolve the test automation framework, including its architecture, coding standards, reusable libraries, and reporting.
- Design, build, and execute automated test suites for voice, digital, and AI-driven experiences, including flows, bots, and integrations.
- Perform targeted manual, exploratory, end-to-end call, and conversation testing where automation is not practical.
- Test conversational bots, intent recognition, knowledge surfacing, summarization, and agentic AI workflows for accuracy, consistency, and regression.
- Validate routing, queues, IVR, data actions, and REST API integrations such as ServiceNow.
- Integrate automated tests into CI/CD pipelines and support safe, repeatable releases.
- Partner with developers, product owners, managers, and stakeholders on acceptance criteria, sprint planning, UAT, and business-outcome validation.
- Create test plans, test cases, test data, documentation, quality metrics, and release-readiness reports while tracking defects through resolution and driving root-cause analysis.
Requirements
- 5+ years of hands-on test automation experience, including building or maintaining an automation framework.
- Experience testing contact-center solutions across voice and digital channels, including IVR, routing, ACD, and agent desktop workflows.
- Proficiency in at least one automation programming or scripting language: Python, Java, JavaScript, or TypeScript.
- Experience with Selenium, Playwright, Cypress, or equivalent test automation tools and frameworks.
- Experience with API testing using Postman, REST Assured, or similar, plus working knowledge of REST, JSON, and OAuth.
- Understanding of manual testing, test design, and the full software testing life cycle.
- Experience working in Agile/Scrum teams and with Jira, CI/CD pipelines, and Git-based source control.
- Strong analytical, debugging, communication, teamwork, and distributed-collaboration skills.
- Bachelor’s degree in computer science, engineering, or a related discipline, or equivalent experience.
- Desirable: hands-on Genesys Cloud experience, including Architect, bot flows, Data Actions, and Genesys Cloud APIs/SDKs.
- Desirable: experience testing AI and conversational systems, including NLU models, LLM-based features, and voice bots.
Benefits
- Remote/flexible-first working arrangement, indicated by the #LI-Remote designation.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.