19 days ago
Gurgaon, IndiaMid Level
Responsibilities
- Analyze business requirements and propose solutions using SugarCRM best practices.
- Design, develop, customize, test, and debug SugarCRM solutions and APIs.
- Create proof-of-concepts and technical designs to support implementation activities.
- Maintain and enhance the SugarCRM application with a cross-functional Scrum team.
- Manage critical customer cases and maintain thorough documentation.
- Research opportunities to improve scalability, productivity, and monitoring through SugarCRM best practices.
- Participate in code reviews, peer inspections, and technical design discussions.
- Handle incidents, resolutions, and root cause analysis.
Requirements
- 2–4 years of hands-on SugarCRM development, API customization, and debugging experience.
- Proficiency with SugarCRM or SuiteCRM, PHP, MySQL, Docker Desktop, test-driven development, ElastiCache, and Redis.
- In-depth knowledge of SugarCRM configuration, scheduling, reporting, administration, upgrades, and database design.
- Experience with RESTful APIs and web services.
- Strong foundation in software development and object-oriented design.
- Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.
- Strong analytical, problem-solving, communication, interpersonal, ownership, and accountability skills.
- Ability to understand system scope and project objectives and work independently or collaboratively in a fast-paced environment.
- Preferred experience with deployment techniques, change management, AWS services, Python, Salesforce development, and relevant Salesforce certifications.
Benefits
- Hybrid work environment with flexibility to work virtually when productive and collaborate in person.
- World-class benefits, competitive compensation, and performance-based rewards.
- Professional growth opportunities and access to Gartner’s global resources and expertise.
About Gartner
Gartner is a public research and advisory firm that sells subscription research, consulting, and conferences to CIOs and business leaders at large enterprises and governments. Its offerings include market analysis (e.g., Magic Quadrant), peer benchmarks, expert advisory, and events. Founded in 1979 and headquartered in Stamford, Connecticut, Gartner trades on the NYSE (ticker: IT) and is a member of the S&P 500.