Consultant – Cognigy
TTEC Digital9 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, deploy, and optimize conversational AI solutions using Cognigy.AI.
- Build conversational flows, intents, entities, dialogue logic, AI agent workflows, chatbots, voicebots, and virtual agents.
- Integrate Cognigy.AI with NICE CXone, CCaaS platforms, CRM systems, and enterprise applications.
- Develop backend connectivity, REST API integrations, webhooks, and custom JavaScript or CognigyScript logic.
- Troubleshoot technical issues, optimize bot performance, and improve conversational experiences.
- Participate in requirements gathering, solution design, technical discussions, testing, deployment, and production support.
- Collaborate directly with clients and cross-functional teams to translate business requirements into technical solutions.
- Lead technical discussions, mentor team members, and contribute to project delivery.
Requirements
- Hands-on experience developing and implementing Cognigy.AI solutions.
- Strong knowledge of conversational AI, NLU, intents, entities, and dialogue management.
- Experience building and deploying chatbots, voicebots, and virtual agents.
- Knowledge of JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
- Experience integrating conversational AI with NICE CXone or other CCaaS or contact center platforms.
- Knowledge of IVR, telephony, call flows, and customer interaction journeys.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication skills and ability to work directly with clients.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.