2 months ago
Remote, United StatesSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build generative AI applications using Claude, the Anthropic API, prompt and context engineering, RAG, tool use, structured outputs, orchestration, and human-in-the-loop patterns.
- Develop secure integrations, scripts, microservices, automation logic, APIs, data connections, and lightweight user interfaces.
- Create demos, prototypes, proofs of concept, reusable implementation patterns, prompt libraries, Agent Packs, and deployment assets.
- Develop evaluations, regression tests, safeguards, monitoring, and governance practices for AI solution quality, safety, reliability, performance, latency, cost, and user experience.
- Troubleshoot AI workflows, retrieval pipelines, model behavior, tool execution, API reliability, permissions, data quality, and system performance.
- Work directly with customer stakeholders and internal consulting, product, data engineering, AI/ML, ServiceNow, and AI Center of Excellence teams.
- Contribute customer feedback, reusable assets, reference architectures, documentation, playbooks, and platform improvements to NewRocket’s AI products.
Requirements
- At least 8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, automations, conversational experiences, RAG systems, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Understanding of prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Strong communication and problem-solving skills, with the ability to explain complex technical concepts to technical and business stakeholders.
- Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver in fast-moving customer environments.
- Preferred experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy, Anthropic partner enablement, or Anthropic implementation guidance.
- Preferred familiarity with Model Context Protocol, secure AI tools and data connections, and Claude capabilities such as long-context processing, document analysis, tool use, and structured outputs.
- ServiceNow development, configuration, workflow automation, or enterprise platform implementation experience is a strong plus.
- Preferred familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow data models.
- Preferred experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, semantic search, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Preferred familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote work arrangement with approximately 25% travel.
- Equal opportunity and affirmative action workplace committed to diversity and inclusion.
- Disability accommodations are available through NewRocket’s HR contact.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.