2 hours ago
Remote, United StatesSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build generative AI applications using Claude, the Anthropic API, prompt and context engineering, RAG, tool use, structured outputs, orchestration, and human-in-the-loop patterns.
- Develop secure integrations, scripts, microservices, automation logic, APIs, data connections, and lightweight user interfaces.
- Create demos, prototypes, proofs of concept, reusable implementation patterns, prompt libraries, Agent Packs, and deployment assets.
- Develop evaluations, regression tests, safeguards, monitoring, and governance practices for AI solution quality, safety, reliability, performance, latency, cost, and user experience.
- Troubleshoot AI workflows, retrieval pipelines, model behavior, tool execution, API reliability, permissions, data quality, and system performance.
- Work directly with customer stakeholders and internal consulting, product, data engineering, AI/ML, ServiceNow, and AI Center of Excellence teams.
- Contribute customer feedback, reusable assets, reference architectures, documentation, playbooks, and platform improvements to NewRocket’s AI products.
Requirements
- At least 8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, automations, conversational experiences, RAG systems, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Understanding of prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Strong communication and problem-solving skills, with the ability to explain complex technical concepts to technical and business stakeholders.
- Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver in fast-moving customer environments.
- Preferred experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy, Anthropic partner enablement, or Anthropic implementation guidance.
- Preferred familiarity with Model Context Protocol, secure AI tools and data connections, and Claude capabilities such as long-context processing, document analysis, tool use, and structured outputs.
- ServiceNow development, configuration, workflow automation, or enterprise platform implementation experience is a strong plus.
- Preferred familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow data models.
- Preferred experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, semantic search, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Preferred familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote work arrangement with approximately 25% travel.
- Equal opportunity and affirmative action workplace committed to diversity and inclusion.
- Disability accommodations are available through NewRocket’s HR contact.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.