ServiceNow ITOM Developer
Prudential plc4 months ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, CMDB Health, and Event Management.
- Configure and maintain MID Servers, credentials, and discovery schedules across on-premises, cloud, and hybrid environments.
- Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes.
- Develop ServiceNow configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Build integrations using REST/SOAP APIs, IntegrationHub, and custom spokes.
- Create dashboards and reports for ITOM KPIs such as coverage, CI health, event reduction, and MTTR.
- Provide L2/L3 production support, root-cause analysis, and preventive fixes.
- Follow SDLC practices including Update Sets, source control, testing, and release/change management.
- Collaborate with architects, process owners, and platform teams and create technical documentation, runbooks, and knowledge articles.
Requirements
- 6–9 years of ServiceNow development experience with a strong ITOM focus.
- Bachelor’s degree in Engineering, Computer Science, or a related discipline.
- Hands-on expertise with ServiceNow Discovery, Service Mapping, CMDB, and CMDB Health.
- Strong JavaScript and Glide API scripting skills and solid knowledge of CMDB concepts, CI lifecycle, relationships, and data governance.
- Experience with ServiceNow SDLC practices, Update Sets, instance management, release processes, MID Server configuration and troubleshooting, and platform performance optimization.
- Understanding of ITIL Incident, Problem, and Change Management processes.
- Experience integrating monitoring tools such as Dynatrace, AppDynamics, SolarWinds, Splunk, or similar platforms.
- Familiarity with ATF, ServiceNow release management, instance health, upgrades, and agile delivery environments.
- ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, or CIS-ITOM are valued.
Tech Stack
Categories
About Prudential plc
Prudential plc provides life and health insurance and asset management for consumers across Asia and Africa, including through its Eastspring Investments arm. The public company is headquartered in Hong Kong with dual primary listings in Hong Kong and London, and traces its origins to 1848 in the UK. Its products span protection, savings, and retirement, distributed via agents, bancassurance partners, and digital channels.