ServiceNow ITOM Developer
Prudential plc2 months ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, CMDB Health, and Event Management.
- Configure and maintain MID Servers, credentials, and discovery schedules across on-premises, cloud, and hybrid environments.
- Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes.
- Develop ServiceNow configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Build integrations using REST/SOAP APIs, IntegrationHub, and custom spokes.
- Create dashboards and reports for ITOM KPIs such as coverage, CI health, event reduction, and MTTR.
- Provide L2/L3 production support, root-cause analysis, and preventive fixes.
- Follow SDLC practices including Update Sets, source control, testing, and release/change management.
- Collaborate with architects, process owners, and platform teams and create technical documentation, runbooks, and knowledge articles.
Requirements
- 6–9 years of ServiceNow development experience with a strong ITOM focus.
- Bachelor’s degree in Engineering, Computer Science, or a related discipline.
- Hands-on expertise with ServiceNow Discovery, Service Mapping, CMDB, and CMDB Health.
- Strong JavaScript and Glide API scripting skills and solid knowledge of CMDB concepts, CI lifecycle, relationships, and data governance.
- Experience with ServiceNow SDLC practices, Update Sets, instance management, release processes, MID Server configuration and troubleshooting, and platform performance optimization.
- Understanding of ITIL Incident, Problem, and Change Management processes.
- Experience integrating monitoring tools such as Dynatrace, AppDynamics, SolarWinds, Splunk, or similar platforms.
- Familiarity with ATF, ServiceNow release management, instance health, upgrades, and agile delivery environments.
- ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, or CIS-ITOM are valued.
Tech Stack
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