2 hours ago
Remote, NetherlandsSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build Claude- and Anthropic API-powered applications using prompt and context engineering, RAG, tool use, structured outputs, orchestration, and evaluation practices.
- Develop secure integrations, scripts, microservices, automation logic, APIs, data connections, and lightweight user interfaces.
- Create demos, prototypes, reusable implementation patterns, prompt libraries, accelerators, and deployment assets.
- Evaluate and improve AI solutions for relevance, accuracy, groundedness, safety, latency, cost, reliability, and user experience.
- Implement access controls, sensitive-data safeguards, human oversight, validation, fallback handling, and responsible AI controls.
- Troubleshoot model behavior, tool execution, API reliability, permissions, retrieval pipelines, data quality, performance, and workflow issues.
- Contribute customer-driven feedback, reusable components, evaluation frameworks, and platform capabilities to NewRocket’s AI intellectual property.
- Collaborate with customers, consultants, product and data engineers, AI/ML engineers, ServiceNow teams, and the AI Center of Excellence.
Requirements
- 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
- Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize effectively, and travel approximately 25%.
- Preferred: hands-on Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy, partner enablement, or Claude deployment experience.
- Preferred: familiarity with Model Context Protocol (MCP), ServiceNow development and configuration, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow concepts.
- Preferred: experience with vector databases, document ingestion, chunking, retrieval strategies, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Preferred: familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote role with approximately 25% travel.
- Opportunity to work as an Anthropic partner/vendor on enterprise Claude and generative AI deployments.
- Opportunity to contribute to NewRocket’s AI platforms, reusable accelerators, intellectual property, and delivery playbooks.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.