2 months ago
Remote, NetherlandsSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build Claude- and Anthropic API-powered applications using prompt and context engineering, RAG, tool use, structured outputs, orchestration, and evaluation practices.
- Develop secure integrations, scripts, microservices, automation logic, APIs, data connections, and lightweight user interfaces.
- Create demos, prototypes, reusable implementation patterns, prompt libraries, accelerators, and deployment assets.
- Evaluate and improve AI solutions for relevance, accuracy, groundedness, safety, latency, cost, reliability, and user experience.
- Implement access controls, sensitive-data safeguards, human oversight, validation, fallback handling, and responsible AI controls.
- Troubleshoot model behavior, tool execution, API reliability, permissions, retrieval pipelines, data quality, performance, and workflow issues.
- Contribute customer-driven feedback, reusable components, evaluation frameworks, and platform capabilities to NewRocket’s AI intellectual property.
- Collaborate with customers, consultants, product and data engineers, AI/ML engineers, ServiceNow teams, and the AI Center of Excellence.
Requirements
- 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
- Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize effectively, and travel approximately 25%.
- Preferred: hands-on Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy, partner enablement, or Claude deployment experience.
- Preferred: familiarity with Model Context Protocol (MCP), ServiceNow development and configuration, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and enterprise workflow concepts.
- Preferred: experience with vector databases, document ingestion, chunking, retrieval strategies, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Preferred: familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote role with approximately 25% travel.
- Opportunity to work as an Anthropic partner/vendor on enterprise Claude and generative AI deployments.
- Opportunity to contribute to NewRocket’s AI platforms, reusable accelerators, intellectual property, and delivery playbooks.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.