Staff Machine Learning Engineer- Voice AI
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, develop, and implement the core Voice Platform, including audio acquisition, conversation management, speech generation, Voice AI model integrations, and voice harness capabilities.
- Build and deploy large-scale distributed Voice AI systems across multiple regions and datacenters.
- Develop LLM-based applications, agents, prompts, and voice experiences.
- Partner with product managers and customers to understand use cases and address technology challenges.
- Write high-quality, scalable, reusable software and enforce engineering practices such as code reviews and unit testing.
- Translate operational use cases into software tooling requirements and contribute to continuous improvement of the SRE practice.
- Mentor colleagues and promote knowledge-sharing across Voice AI engineering disciplines.
Requirements
- 8+ years of relevant industry experience.
- Hands-on experience building distributed Voice AI systems at large operational scale.
- Approximately 4+ years of experience building LLM-based applications by integrating models rather than training them.
- 6+ years of development experience with Python, Golang, Java, or similar languages.
- 2+ years of experience building agents, prompt engineering, and developing LLM-based experiences.
- Experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- A proven record of architecting and shipping distributed Voice AI or voice platform systems involving real-time audio, STT/TTS, telephony, or WebRTC at large operational scale.
- Experience building software for compliance and security in regulated environments is an asset.
- Experience using AI tools such as Claude Code, Cursor, and Windsurf.
Benefits
- Flexible work persona in the APAC region; ServiceNow work arrangements may be flexible, remote, or office-based depending on the role and location.
- Regular employee position.
- ServiceNow provides an accessible and inclusive application process, including reasonable accommodations.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.