24 hours ago
Washington, DC, USAMid Level / Senior / Staff+
H1B sponsor
Base Salary
$87k - $157k/yr
Responsibilities
- Configure, customize, develop, troubleshoot, and support ServiceNow ITSM, OMT, TSM, and TSOM applications.
- Build and maintain ServiceNow forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
- Create and manage integrations with Elastic, Netcool, Kafka, and other applications and platforms.
- Support platform and application upgrades, data migration activities, automation, and orchestration.
- Design and document business-process flows and configure solutions for ticketing, order management, and re-engineered processes.
- Analyze customer data trends to improve user experience and network performance.
- Gather requirements, engage customers on technical decisions, and collaborate with engineering, development, and analysis teams.
- Design, build, and enhance ServiceNow applications in an Agile Scrum environment while following coding and documentation standards.
- Maintain high-quality data across multiple sources within the CMDB and align solutions with configuration-management policies.
Requirements
- Active TS/SCI clearance is required, along with the ability to pass and maintain additional customer suitability screenings.
- Current Security+ certification or an equivalent or higher certification is required.
- Ability to work onsite in Washington, DC as the program matures.
- Level III requires a bachelor's degree in a related discipline and 4–8 years of relevant experience; additional experience may substitute for the degree.
- Level IV requires a bachelor's degree and 8–12 years of relevant experience, or a master's degree and 6+ years; additional experience may substitute for the degree.
- Level V requires a bachelor's degree and 12+ years of relevant experience, or a master's degree and 10+ years; additional experience may substitute for the degree.
- At least 3 years of technology-infrastructure design, development, and support experience and at least 2 years of ServiceNow development experience are required.
- Experience with ServiceNow upgrades, customer engagement, independent prioritization, multitasking, communication, and management-level briefings is required.
- Preferred qualifications include ServiceNow Certified Application Developer, ServiceNow or AWS certifications, ITIL knowledge or certification, and experience with TSM, TNI, OMT, Agile, SAFe, JIRA, Git, Confluence, DevOps/DevSecOps, CI/CD, test automation, and legacy-application migration.
Benefits
- Partial telework is available during initial development phases, with full-time onsite work at a secure Washington, DC facility required as the program matures.
- The role offers a ground-floor opportunity on a new Agile development team supporting federal IT modernization.
- The position is full-time and requires an active clearance and ongoing customer suitability screening.
Tech Stack
Categories
About Leidos
Leidos builds and operates technology and engineering solutions for defense, intelligence, civil, and health agencies, including systems integration, cyber, enterprise IT, sensors, and healthcare IT. It primarily sells through government contracts and long-term programs, plus managed services and mission software. Founded in 1969 and headquartered in Reston, Virginia, Leidos is a Fortune 500 public company on the NYSE; customers include U.S. defense and intelligence agencies and civil bodies such as the FAA.