3 days ago
London, United KingdomStaff+
Responsibilities
- Deploy and drive adoption of the SRE Agent within 2–4 strategic customer accounts.
- Configure tools and connectors and embed AI-assisted and autonomous actions into customers’ incident-management workflows.
- Design and build reusable agent tools, connectors, and skills for the core SRE Agent product.
- Run customer pilots, collect evaluation data, identify technical blockers, and implement production fixes.
- Integrate the SRE Agent with Terraform or Pulumi, ArgoCD, CI/CD pipelines, and observability platforms.
- Define 3–6 month technical roadmaps, provide architectural guidance, and communicate customer feedback to product and engineering teams.
Requirements
- At least 8 years of experience building and shipping production software across team boundaries.
- Hands-on production experience with LLM and agent systems, including agent development, tool-use frameworks such as MCP, evaluation pipelines, and guardrail design.
- Ability to lead technical design sessions with customer engineers and present business cases to customer leadership.
- Experience shipping adopted software and exercising judgment about which customer requests should be generalized into the product.
- Demonstrated infrastructure and deployment expertise with Terraform or Pulumi at scale, GitOps such as ArgoCD, CI/CD pipeline design, and progressive delivery patterns.
- Practical knowledge of incident management and observability concepts is preferred.
- Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience is preferred.
- Experience with policy-as-code, fine-grained permissions, safety guardrails, PagerDuty or competing digital operations platforms, or open-source AI agent and MCP contributions is preferred.
- Willingness to travel 25–50% during active customer engagements.
Benefits
- Hybrid work model with work from the PagerDuty London office or a client site at least two days per week.
- Flexible work arrangements, competitive salary, comprehensive benefits, company equity, ESPP, and retirement or pension plans.
- Generous paid vacation, holidays, sick leave, Dutonian Wellness Days, and HibernationDuty paid days.
- Paid parental leave and 20 hours of paid volunteer time off annually.
- Company-wide hack weeks and mental wellness programs.
- Employment is limited to eligible locations, with specific geographic restrictions listed for Australia, Canada, and the United States.
Tech Stack
Categories
Forward Deployed
About PagerDuty
PagerDuty builds a subscription SaaS platform for incident response, on‑call management, AIOps, and workflow automation used by DevOps, IT, SRE, security, and support teams. Its cloud service centralizes alerts, orchestrates real-time response, and integrates with monitoring and ticketing tools. Founded in 2009 and headquartered in San Francisco, the public company (NYSE: PD) counts 60 of the Fortune 100 among its customers, including Netflix and Cisco.