Implementation Engineer 2
Exotel Techcom Private Limited4 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Assist with the installation and configuration of contact center software, including IVR, ACD, CTI, and CRM systems.
- Troubleshoot software performance, reliability, and scalability issues under senior team guidance.
- Provide training to end users on contact center software solutions.
- Collaborate with software developers, quality assurance analysts, project managers, and other contact center team members.
- Create and maintain installation guides, configuration guides, troubleshooting manuals, and training materials.
- Identify process improvement opportunities and help implement solutions.
- Ensure installations and configurations follow established standards and best practices.
Requirements
- 1-5 years of experience in an implementation role.
- Strong interest in software execution, preferably in a contact center environment.
- Familiarity with Linux and Windows operating systems.
- Basic to intermediate knowledge of Linux.
- Basic knowledge of networking concepts, including LAN, OSI, topology, IPv4, and IPv6.
- Basic knowledge of database concepts, including MySQL and Postgres.
- Willingness to learn telephony concepts such as PRI and VoIP.
- Strong problem-solving, communication, collaboration, listening, organizational, and attention-to-detail skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent writing, editing, and proofreading skills.
- Basic knowledge of HTML and CSS is advantageous.
Tech Stack
Categories
Solutions Engineering