Implementation Engineer 2
Exotel Techcom Private Limited2 months ago
Bengaluru, IndiaMid Level
Responsibilities
- Assist with the installation and configuration of contact center software, including IVR, ACD, CTI, and CRM systems.
- Troubleshoot software performance, reliability, and scalability issues under senior team guidance.
- Provide training to end users on contact center software solutions.
- Collaborate with software developers, quality assurance analysts, project managers, and other contact center team members.
- Create and maintain installation guides, configuration guides, troubleshooting manuals, and training materials.
- Identify process improvement opportunities and help implement solutions.
- Ensure installations and configurations follow established standards and best practices.
Requirements
- 1-5 years of experience in an implementation role.
- Strong interest in software execution, preferably in a contact center environment.
- Familiarity with Linux and Windows operating systems.
- Basic to intermediate knowledge of Linux.
- Basic knowledge of networking concepts, including LAN, OSI, topology, IPv4, and IPv6.
- Basic knowledge of database concepts, including MySQL and Postgres.
- Willingness to learn telephony concepts such as PRI and VoIP.
- Strong problem-solving, communication, collaboration, listening, organizational, and attention-to-detail skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent writing, editing, and proofreading skills.
- Basic knowledge of HTML and CSS is advantageous.
Tech Stack
Categories
Solutions Engineering
About Exotel Techcom Private Limited
Exotel Techcom Private Limited builds an omnichannel customer engagement and contact center platform for businesses, offering cloud telephony, voice, SMS, WhatsApp/RCS messaging, and conversational AI to support both human and virtual agents. It sells SaaS and usage-based CPaaS solutions to enterprises; founded in 2011 and headquartered in Bangalore, it reports serving 7,000+ customers and powering over 20 billion customer conversations annually.