Software Engineering AMTS
Salesforce4 days ago
Dublin, IrelandEntry Level
Responsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for recurring support, access, log-analysis, troubleshooting, and maintenance tasks.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Collaborate with senior mentors and product teams to prioritize improvements and deliver changes safely.
- Measure improvements through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- Bachelor’s or master’s degree in computer science, engineering, or a related field.
- Foundational programming skills in at least one of Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Interest in automation, AI-assisted development, and reliable production systems.
- Internships, coursework, personal projects, open-source contributions, or professional experience may demonstrate relevant skills.
- Helpful experience includes scripts, internal tools, workflow automation, Salesforce platform knowledge, Salesforce admin certification, hands-on Apex, cloud platforms, databases, monitoring tools, AI agents, large language models, knowledge retrieval, enterprise applications, production incidents, secure coding, access controls, and audit logging.
Benefits
- Mentoring, code review, talent development courses, job shadowing, and practical experience across the software development lifecycle.
- Potential progression into increasingly complex systems and broader product engineering roles based on readiness and team needs.
- Training and guidance for support rotations and incident response.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.