4 hours ago
Base Salary
$230k - $390k/yr
Responsibilities
- Design, build, and operate Sierra’s cloud infrastructure across AWS, GCP, and Azure using Terraform and Kubernetes.
- Standardize deployments so new regions and environments can be added repeatably and predictably.
- Deploy and operate multi-tenant regions and isolated single-tenant customer environments.
- Build and operate compliant environments, including Sierra’s FedRAMP deployment.
- Improve deployment, release, developer tooling, and developer experience across the infrastructure fleet.
- Build security guardrails for shared multi-tenant environments.
- Support deployments into customer-managed cloud environments through the BYOC team.
- Drive platform reliability through observability, incident response, root cause analysis, and postmortems.
- Write production code, primarily in Go, to automate infrastructure and replace manual processes.
Requirements
- 6+ years of hands-on software or infrastructure engineering experience, including building and operating production systems at scale.
- Broad infrastructure experience with at least one major cloud provider: AWS, GCP, or Azure.
- Deep expertise in at least one infrastructure layer such as compute, orchestration, networking, or deployments.
- Hands-on experience with infrastructure as code and container orchestration, with Terraform preferred and Kubernetes experience required.
- Strong coding skills and an automation- and tooling-oriented approach; Go experience is a plus.
- A degree in Computer Science or a related field, or equivalent professional experience.
- Preferred experience includes multi-cloud and multi-region infrastructure, compliance-driven environments such as FedRAMP, SOC 2, HIPAA, or financial services, deploy systems, CI/CD, internal developer platforms, customer-managed cloud deployments, SRE or reliability programs, and distributed databases such as DynamoDB or Spanner.
- Experience at a fast-paced startup or on a small infrastructure team with broad scope is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plan participation for eligible full-time employees.
- Full-time employee benefits may vary by region and are subject to change.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.