1 month ago
Gurgaon, IndiaSenior
Responsibilities
- Design, code, and enhance custom software solutions across systems and applications.
- Develop scalable, high-performing solutions tailored to business needs.
- Use ServiceNow ITOM Event Management for IT operations management and event correlation.
- Integrate ServiceNow ITOM with other IT service management tools.
- Troubleshoot and resolve complex issues within ITOM Event Management modules.
- Use scripting and automation within ServiceNow to optimize event handling.
- Act as a subject matter expert, manage team collaboration, and make team decisions.
- Collaborate with multiple teams and contribute to key decisions.
- Lead process improvements to improve team productivity and quality.
- Mentor junior team members.
Requirements
- At least 5 years of experience in ServiceNow ITOM Event Management.
- Proficiency in ServiceNow ITOM Event Management.
- Strong knowledge of IT operations management and event correlation techniques.
- Experience integrating ServiceNow ITOM with other IT service management tools.
- Ability to troubleshoot complex issues in ITOM Event Management modules.
- Familiarity with scripting and automation within the ServiceNow platform.
- 15 years of full-time education.
Benefits
- Position based at the company's Hyderabad office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.