1 day ago
Base Salary
$120k - $261k/yr
Responsibilities
- Lead forward-deployed technical engagements with strategic enterprise Windows customers.
- Diagnose deployment, device management, update, application, performance, reliability, and security issues using telemetry, logs, tools, code, scripts, configurations, and policies.
- Design, prototype, automate, implement, and validate customer-specific technical resolutions.
- Collaborate with Windows, Intune, and other product engineering teams to investigate cross-product issues and drive fixes, supportability changes, and telemetry improvements.
- Convert successful customer solutions into reusable playbooks, patterns, tools, diagnostic utilities, and technical guidance.
- Demonstrate measurable improvements in customer install-base health and communicate technical findings, risks, tradeoffs, and progress to technical and executive audiences.
Requirements
- Bachelor's degree in Computer Science or a related technical field and 4+ years of technical engineering experience involving coding, or equivalent experience.
- Coding experience in one or more of C, C++, C#, Java, JavaScript, or Python.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check.
- Experience working directly with enterprise customers to diagnose complex technical environments and lead ambiguous work through validated resolution.
- Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions.
- Technical knowledge of enterprise Windows environments, including areas such as provisioning, deployment, device management, updates, applications, performance, reliability, and security.
- Ability to synthesize technical evidence, identify systemic patterns and root causes, and communicate actionable recommendations across customer, field, support, partner, and product teams.
- Preferred: bachelor's degree in a listed technical or related field and 6+ years of experience in engineering, product or technical program management, product development, technical consulting, or solution delivery, or equivalent experience.
- Preferred: experience in forward-deployed engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture.
- Preferred: experience with Windows, Microsoft Intune, Windows Autopilot, endpoint security, Windows performance and reliability, PowerShell, Microsoft Graph, Windows Performance Analyzer, Azure DevOps, or GitHub.
Tech Stack
Categories
Forward Deployed
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.