Machine Learning Engineer (Conversational AI)

1 day ago

Ho Chi Minh City, VietnamMid Level

Responsibilities

Design and implement conversational and decisioning logic for business objectives.
Build and customize AI agents and adjust them as business goals change.
Capture operational and user feedback to improve scripts, prompts, and models.
Run structured experiments and use statistical analysis to improve agent performance.
Build automated QA, evaluation, and monitoring systems that detect regressions and model drift.
Interpret results and communicate data-driven recommendations to technical and non-technical stakeholders.
Own end-to-end agent and ML systems from data pipelines through production behavior.

Minimum 2 years of experience in IT, Computer Science, Banking, or Finance.
Proficiency in Python, R, or Java.
Strong hands-on experience with machine learning, statistics, and experimentation.
Experience with SQL databases and statistical analysis.
Strong English communication skills, both written and spoken.
Familiarity with unsecured personal loans and credit cards is preferred.
Experience with big-data processing is a plus.
Startup or technology experience is a strong plus.
Ability to use AI tools, craft precise prompts, evaluate model outputs, and build and ship independently.
Ability to work proactively across ML, data, product, engineering, and business contexts.

Competitive compensation package including a 13th-month salary and performance bonuses.
Comprehensive healthcare coverage for the employee and dependents.
Generous annual and sick leave policies with flexible work hours.
Central District 1 office location near a future metro station.
Onsite lunch with multiple meal options, including vegetarian options.
Grab for work allowance and fully equipped workstations.
Team-building activities, sponsored sports clubs, and weekly Thursday happy hour.
Unlimited coffee, tea, snacks, and fruit.
Opportunity to contribute to expanded credit access in emerging markets.

201-500 employees