2 months ago
Base Salary
$150k - $180k/yr
Responsibilities
- Design and deliver performant, reliable, intuitive AI agents for production use.
- Own the Agent Development Life Cycle from pilot through deployment and continuous iteration.
- Work directly with enterprise and startup customers to understand needs and build scalable solutions.
- Prototype tools and features and collaborate with research, product, and platform teams to evolve Sierra’s AI agent platform.
- Develop agent frameworks, self-service capabilities, new agent architectures, and integrations with voice models.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills in fast-changing and ambiguous environments.
- Builder and tinkerer mindset with high agency and ability to ship creative solutions.
- Comfort working directly with customers to understand needs and solve real-world problems.
- Excellent communication skills across technical and non-technical audiences.
- Preferred: experience building or deploying AI/LLM systems in production.
- Preferred: founder or founding-engineer experience.
- Preferred: familiarity with evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Preferred: experience with React, TypeScript, and/or Go.
- Preferred: customer-facing experience or experience leading technical projects with external stakeholders.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee benefits and equity-plan eligibility may vary by region.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.