Genesys Cloud CX Engineer
Cardinal Health, Inc.2 days ago
Remote, United StatesMid Level / Senior
Base Salary
$96k - $138k/yr
Responsibilities
- Configure, develop, enhance, and maintain software systems and end-user applications.
- Design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, messaging, and IVR routing.
- Implement call flows, Common Modules, Data actions, bot integrations, and workflow automation.
- Integrate Genesys Cloud CX with CRM systems and other upstream or downstream applications.
- Document system configurations, call flows, integrations, and Data actions.
- Troubleshoot Genesys Cloud platform and application integration issues.
- Translate business requirements into technical solutions and collaborate with business and technical teams.
- Work independently on complex projects and potentially mentor less experienced colleagues.
Requirements
- 4–8 years of experience.
- Hands-on development experience with the Genesys Cloud CX platform.
- Experience designing, developing, debugging, and maintaining Genesys Cloud Architect flows.
- Integration experience with CRM systems such as ServiceNow, Salesforce, or SAP CRM.
- Experience with call flows, Common Modules, Data actions, bot integrations, and workflow automation.
- Experience troubleshooting Genesys Cloud and upstream or downstream application issues.
- Ability to document system configurations and translate business requirements into technical solutions.
- Excellent written and verbal communication skills.
- A related bachelor's degree or equivalent work experience is preferred.
Benefits
- Anticipated salary range of $96,300.00–$137,600.00; the role is not bonus eligible.
- Medical, dental, and vision coverage.
- Paid time off, health savings account, flexible spending accounts, and 401(k) savings plan.
- Access to wages before payday through myFlexPay.
- Short- and long-term disability coverage, work-life resources, and paid parental leave.
- Healthy lifestyle programs.
- Application window is anticipated to close on 12/23/2026.
Categories
About Cardinal Health, Inc.
Cardinal Health is a public healthcare services company that distributes pharmaceuticals and medical products to hospitals, pharmacies, and healthcare providers, and manufactures a range of medical and laboratory supplies. It also operates nuclear pharmacies and offers data and performance solutions for healthcare operations. Founded in 1971 and headquartered in Dublin, Ohio, Cardinal Health trades on the NYSE under the ticker CAH and serves customers globally across care settings.