2 months ago
Base Salary
$265k - $331k/yr
Responsibilities
- Own the architecture and technical direction of Headway’s Journeys communications platform.
- Design and evolve the decision engine, experimentation layer, channel orchestration, and unified message ledger.
- Build high-throughput, event-driven communications systems serving millions of events per month across email, SMS, push, and other channels.
- Guide multi-vendor platform architecture and build-versus-buy decisions.
- Bring LLM-powered personalization from concept to production while addressing reliability, latency, and quality.
- Collaborate with marketing, CX, product, patient operations, and engineering teams.
- Shape technical direction across teams without direct authority and increase team capability through technical leadership.
Requirements
- 8+ years of software engineering experience, including meaningful Staff-level or equivalent experience.
- Experience designing and building high-volume, event-driven communications platforms at millions of events per month.
- Fluency with multi-vendor delivery stacks and platform-layer build-versus-buy trade-offs.
- Experience building or partnering closely with experimentation infrastructure, A/B testing, engagement analytics, personalization, or recommendation systems.
- Exposure to LLM-powered systems in production, including reliability, latency, and quality considerations at scale.
- Ability to work through ambiguity, think systemically, communicate technical trade-offs, and influence cross-functional stakeholders.
- Experience driving technical direction across teams without direct authority.
Tech Stack
Categories
About Headway
Headway builds a software-enabled network that makes it easy for therapists to accept insurance and for patients to find in-network mental health care. Its platform handles credentialing, scheduling, claims, and payment reconciliation, matching patients to licensed providers and partnering with health plans to expand access. Founded in 2019 and headquartered in New York, the privately held company operates across the United States.