Staff Salesforce Enterprise Engineer-Service Cloud

2 months ago

H1B sponsor

Base Salary

$114k - $208k/yr

Responsibilities

Own technical design and end-to-end Salesforce Service Cloud and Experience Cloud development.
Architect and implement reusable Apex components, Lightning Web Components, and design patterns.
Build and maintain integrations with internal systems and third-party knowledge bases, ticketing platforms, and case-routing systems.
Drive automation for case lifecycles, Omni-Channel routing, entitlements and SLAs, and escalation processes.
Design and maintain Experience Cloud customer and partner self-service sites, knowledge articles, and case-deflection tools.
Translate business needs into reliable technical solutions with Product and Support teams.
Enforce best practices for security, sharing models, governor limits, test coverage, and code quality.
Lead technical projects across sprint cycles, mentor junior and mid-level engineers, and participate in peer reviews.

Bachelor’s degree in an engineering-related discipline.
12+ years of experience as a Salesforce Engineer focused on Service Cloud and/or Experience Cloud.
Deep expertise in Apex, SOQL, Lightning Web Components, and Flows.
Strong understanding of Salesforce data model design, triggers, batch jobs, and asynchronous processing.
Hands-on experience with Case Management, Omni-Channel, Entitlements and SLAs, Knowledge, and Service Console configuration.
Experience building and customizing Experience Cloud sites, community templates, Experience Builder, and self-service portals.
Proven track record of shipping production-grade code at scale and integrating Salesforce with RESTful APIs and internal services.
Excellent communication and cross-functional collaboration skills.
Custom MCP Tooling experience is strongly preferred.
Experience building or extending Agentforce or Salesforce-native AI assistant tools such as chatbots, case classification, or agent assist is strongly preferred.

Comprehensive medical, dental, and vision healthcare with premiums paid in full for employees and dependents.
401(k) retirement plan with company match, short- and long-term disability coverage, and basic life insurance.
Well-being benefits, certain tuition reimbursement, parental leave, sick time, vacation time, and approximately 13 paid holidays annually.
Employee Stock Purchase Plan offering discounted company stock.