Application Support Engineering Associate
Depository Trust & Clearing Corporation (DTCC)2 days ago
Jersey City, NJ, USAMid Level
Responsibilities
- Monitor application and platform health and proactively resolve reliability risks across a portfolio of more than 40 mission-critical applications.
- Lead incident response, troubleshooting, root cause analysis, escalation, and cross-functional resolution activities for production issues.
- Improve application availability, performance, resiliency, observability, alerting, and operational stability using SRE practices.
- Execute application recovery, failover, restart, availability management, disaster recovery, and resilience testing procedures.
- Support application releases, vendor upgrades, production deployments, and operational readiness validation.
- Maintain current runbooks, knowledge articles, standard operating procedures, troubleshooting guides, recovery scripts, and audit evidence.
- Identify automation opportunities and implement improvements that reduce manual effort and recurring incidents.
- Partner with development, infrastructure, database, cloud, security, product, network, and operations teams during incidents, changes, audits, and operational reviews.
- Support audits, control testing, regulatory compliance, business continuity, and operational resilience activities.
Requirements
- Minimum of 4 years of related experience.
- Bachelor’s degree preferred or equivalent experience.
- Experience supporting distributed systems and enterprise-scale applications in AWS or other cloud-based environments.
- Understanding of SRE principles including reliability, observability, automation, incident prevention, and continuous improvement.
- Experience with messaging systems, middleware, networking, or integration platforms such as IBM MQ, Kafka, or IIB.
- Exposure to containers and orchestration technologies including Kubernetes, Docker, and OpenShift.
- Scripting or programming experience using Python or similar languages.
- Experience supporting Kafka-based applications and event-driven architectures.
- Exposure to mainframe environments, batch processing, job monitoring, and JCL.
- Knowledge of financial services, securities processing, or capital markets environments.
- Exposure to AI-driven automation or operational efficiency initiatives in production support environments.
- Knowledge of Java/J2EE, Oracle, SQL, DB2, Splunk, Grafana, AutoSys, ServiceNow, Linux/Unix, and ITIL processes.
Benefits
- Flexible hybrid work model with three days onsite and two days remote, with onsite Tuesdays, Wednesdays, and a third team- or employee-specific day.
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits based on location.
- Pension and retirement benefits.
- Paid time off, personal/family care, and other leaves of absence.
- Professional development investment and reasonable workplace accommodations.
Tech Stack
Categories
Site Reliability
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.