ServiceNow Developer (Reporting & Analytics)
WillowTreeBase Salary
$61k - $76k/yr
Responsibilities
- Design, configure, and maintain ServiceNow Performance Analytics indicators, breakdowns, targets, thresholds, and data collection jobs.
- Build and manage dynamic dashboards and reports for operational teams, external clients, and executives.
- Develop reporting solutions compliant with domain separation, Multi-Customer Configuration, and Managed Service Provider instances.
- Align reporting logic with the Common Service Data Model across services, applications, infrastructure, and business outcomes.
- Work with integration teams to understand and validate data from monitoring, AIOps, telecommunications, and BSS/OSS systems.
- Gather reporting requirements from business analysts, process owners, and service managers and translate them into technical specifications.
- Create custom interactive filters, widgets, and portal-based reporting experiences using JavaScript, Jelly, and applicable UI frameworks.
- Develop mechanisms to export or stream curated ServiceNow data to external platforms and visualization tools.
Requirements
- At least three years of hands-on ServiceNow platform development experience.
- In-depth ServiceNow Performance Analytics expertise, including building complex solutions from scratch.
- Mandatory experience working in a domain-separated ServiceNow environment.
- Strong proficiency with ServiceNow reporting, dashboards, and data visualization.
- Understanding of the ServiceNow data structure and Common Service Data Model.
- Proficiency in JavaScript for ServiceNow scripting, including Performance Analytics scripts, business rules, and UI policies.
- Experience with ServiceNow ITSM and CMDB modules.
- Ability to translate complex business requirements into technical solutions.
- Telecommunications industry experience and familiarity with telecommunications-specific processes and data models.
- ServiceNow CIS-PA or CAS-PA certification is preferred, or willingness to obtain certification.
- Experience with ServiceNow ITOM, CSM, FSM, or ITAM is preferred.
- Familiarity with Kong API Gateway, REST, SOAP, and TMF standards such as TMF621 and TMF642 is preferred.
- Experience with Grafana, Elastic Stack, Kafka, or Google Cloud Platform is preferred.
- Familiarity with AIOps concepts and platforms such as Watsonx, CP4AIOps, Splunk, and Dynatrace is preferred.
- Experience developing on or integrating with Self-Service Portals is preferred.
- Bilingual English and French proficiency is highly desirable.
Benefits
- Medical, vision, and dental healthcare benefits.
- Retirement savings matching.
- Competitive paid time off policy.
- Employee Assistance Program.
- Life and disability insurance.
- Eligible for an annual performance bonus.
- Additional growth and development opportunities.
Tech Stack
Categories
About WillowTree
WillowTree has rebranded to TELUS Digital! TELUS Digital partners with the world’s most customer-centric brands to help them orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs. Our lean, global teams minimize the time from idea to outcome, with a relentless emphasis on ROI. We design and build mobile apps and websites, launch personalized and automated marketing campaigns, and do it all with the latest in Generative AI and machine learning. Our client roster spans verticals and company sizes - from the Fortune 500 of today, to the Fortune 500 of tomorrow. Select clients include T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, FOX Sports, Synchrony Financial, Domino’s, and Manulife.