4 months ago
USA (city not specified)Mid Level / Senior
Base Salary
$144k - $181k/yr
Responsibilities
- Design and build Zendesk automations for ticket routing, field population, summarization, escalation, and customer outreach.
- Develop AI-powered workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents.
- Build low-code/no-code integrations connecting Zendesk with Salesforce, ClickUp, Maven, and other tools using Workato, Zapier, or similar platforms.
- Own automation lifecycles from discovery and design through testing, deployment, monitoring, and optimization.
- Maintain data flows, reporting dashboards, and data pipelines for support health, automation impact, and productivity metrics.
- Experiment with agents, RAG, and fine-tuning capabilities and create reusable AI templates and patterns.
- Monitor automation health, error rates, and SLAs, resolve issues, maintain documentation and runbooks, and modernize system architecture.
- Partner with Support, Success, GTM Systems, and other stakeholders to translate operational needs into technical solutions.
Requirements
- 3–5+ years of experience in systems administration, business systems engineering, or customer support platform work.
- Demonstrated experience building production automations or integrations that delivered measurable business value.
- Hands-on Zendesk experience at the administrator level or higher, including automations, triggers, business rules, configuration, custom fields, custom apps, and reporting.
- Experience with REST APIs, webhooks, and low-code integration platforms such as Retool, Workato, or Zapier.
- Familiarity with prompt engineering, LLM APIs such as OpenAI and Claude, MCP, and safely integrating AI into production workflows.
- Comfort working with JSON, SQL, and light scripting in Python or JavaScript for data pipelines and transformations.
- Understanding of Zendesk-to-Salesforce synchronization, object relationships, field mapping, and integration patterns.
- Experience working in a high-velocity, collaborative environment and communicating with technical and non-technical stakeholders.
- Experience with ClickUp, Maven or chatbots, GTM systems, or support-focused SaaS operations is optional but valued.
Tech Stack
Categories
About ClickUp
ClickUp builds an all-in-one work management platform for teams, combining tasks, docs, chat, whiteboards, calendars, time tracking, and AI features in a single workspace. It sells SaaS subscriptions with a freemium tier to individuals, SMBs, and enterprises, and integrates with common productivity tools. Founded in 2017 and headquartered in San Diego, the privately held company reports millions of users across project management, collaboration, and knowledge workflows.