Lead Forward Deployed Engineer
InformaticaResponsibilities
- Own end-to-end architecture, build, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, data readiness, integrations, model deployment, orchestration, and performance troubleshooting across customer environments.
- Build performance dashboards and KPI reporting for deployment health and business outcomes.
- Develop proofs of concept and MVPs, codify reusable patterns and frameworks, mentor engineers, and provide technical leadership on critical deployments.
- Partner with Deployment Strategists, customer architects, executives, Product, and Engineering to translate business challenges into shipped solutions and influence the Agentforce roadmap.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Bachelor's degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity in the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, prompt engineering, and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, with proficiency in Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Ability to communicate credibly with engineering peers, customer architects, and executive stakeholders.
- Business-level proficiency in Italian and English.
- Ability to travel to customer sites as needed.
- Preferred qualifications include Salesforce certifications, familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks; multi-cloud enterprise AI architecture experience; product roadmap influence; and open-source, technical writing, or conference presentation experience.
Benefits
- The role may include additional benefits and an incentive component tailored by grade level.
- Customer-site travel is required as needed to ensure client success.
- The position is based under the Italy CBA (Contratto collettivo nazionale di lavoro del commercio), classification Quadri.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com