AI Software Engineer (MTS) – Digital Success Engineering
InformaticaBase Salary
$117k - $177k/yr
Responsibilities
- Design, build, and optimize enterprise-grade AI agents with Agentforce Builder, Agent Script, and New Graph Architecture.
- Develop multilingual, multi-turn agent topics, reasoning paths, skills, fallback flows, and autonomous customer-support experiences.
- Create and evaluate system prompts, guardrails, contextual instructions, and few-shot or chain-of-thought techniques.
- Build integrations and data pipelines connecting agents to Salesforce Data Cloud, Apex, REST/GraphQL APIs, and external enterprise systems.
- Implement testing, A/B testing, benchmarking, and evaluation for conversation quality, deflection accuracy, hallucination rates, and semantic-search precision.
- Partner with Product Management, architects, and AI researchers to test unreleased Agentforce capabilities and inform product roadmaps.
- Participate in releases, code reviews, CI/CD, on-call rotations, and production work supporting high availability and sub-second response times.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
- 3–5+ years of software engineering experience with strong backend development experience and demonstrated work designing and scaling AI/ML services or conversational AI systems.
- Hands-on proficiency in Java, Python, Apex, or C# in microservice and multi-tenant SaaS environments.
- Understanding of large language models, RAG architectures, prompt engineering, embeddings, and vector databases.
- Hands-on experience or working familiarity with the Salesforce Platform, including Apex, LWC, Flows, API integrations, or Agentforce.
- Experience developing and consuming RESTful/GraphQL APIs, managing data pipelines, and working with relational and non-relational databases.
- Familiarity with Git, CI/CD practices, unit testing frameworks, and automated end-to-end testing.
- Strong problem-solving, communication, and cross-functional collaboration skills.
- Preferred qualifications include direct Agentforce, Agent Script, or Data Cloud experience; customer-service bot, autonomous-agent, or multi-agent orchestration experience; GenAI evaluation, RLHF, bias mitigation, and safety-guardrailing experience; and Salesforce certifications such as Platform App Builder, Salesforce Developer, or AI Associate/Specialist.
Benefits
- Benefits include time-off programs, medical, dental, vision, mental-health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Salesforce provides resources intended to support balance and employee well-being.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com