4 months ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead contact center architecture and cloud-based CCaaS solution development.
- Lead and respond to requests for proposals.
- Present solutions to customers.
- Prepare PowerPoint presentations and Excel sheets.
- Build new solutions and publish white papers and blog posts.
- Collaborate on strategic problem solving and drive initiatives proactively.
Requirements
- Experience in the contact center domain.
- Extensive knowledge of leading contact center platforms, including Google Dialogflow, Amazon Connect, Genesys Cloud, NICE inContact, and Twilio.
- Mandatory experience with cloud-based CCaaS solutions.
- Experience leading and responding to RFPs.
- Strong customer presentation, communication, and written English skills.
- Working knowledge of PowerPoint and Excel.
- Track record of building new solutions, publishing white papers, and writing blogs.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.