Software Engineer - AI Voice Systems
Red Ventures4 hours ago
Charlotte, NC, USAMid Level
Responsibilities
- Own end-to-end delivery of software features from technical design through implementation, testing, deployment, and monitoring.
- Build and maintain services for call routing, speech processing, and AI-driven conversations using Twilio, AWS, Azure, and internal APIs.
- Collaborate with product, data science, and engineering teams to deliver AI-powered voice experiences.
- Contribute to architecture and system design for scalable, secure, and maintainable solutions.
- Improve performance, latency, reliability, observability, and tooling across a distributed, event-driven stack.
- Participate in code reviews, automated testing, on-call rotations, and production troubleshooting.
Requirements
- Require 3+ years of professional software engineering experience.
- Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
- Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI.
- Strong proficiency in Python and TypeScript/Node.js.
- Experience building and operating AWS services such as Lambda, DynamoDB, S3, CloudWatch, or ECS/Fargate.
- Experience building RESTful APIs and working with event-driven systems.
- Experience with CI/CD pipelines and automated unit and integration testing.
- Familiarity with monitoring and observability tools, relational databases, and SQL.
- Strong analytical, problem-solving, communication, and cross-functional collaboration skills.
- Nice-to-have experience with Pipecat, LiveKit, WebSockets, SNS/SQS, Kafka, Redis Streams, serverless architectures, Terraform, AWS CDK, or load testing.
Benefits
- Hybrid schedule based at the South Charlotte, NC headquarters Monday through Thursday with fully remote work on Fridays.
- Health insurance coverage including medical, dental, and vision; life insurance; and short- and long-term disability insurance.
- Flexible spending accounts, holiday pay, 401(k) with match, and an employee assistance program.
- Paid parental bonding benefit program and flexible paid time off, with 20 days annually for full-time employees and 25 days after five years of service.
Tech Stack
Categories
About Red Ventures
Red Ventures builds, acquires, and operates consumer digital brands and marketplaces across financial services, travel, home services, education, and health, monetized through performance marketing, affiliate commerce, and lead generation. Privately held and headquartered in Fort Mill, South Carolina, it was founded in 2000 and operates brands such as Bankrate, The Points Guy, and Lonely Planet, while also partnering with large enterprises on customer acquisition and digital growth.