20 days ago
Gurgaon, IndiaMid Level
Responsibilities
- Configure and customize ServiceNow Customer Service Management modules to align with business needs.
- Gather requirements and implement application enhancements with cross-functional teams.
- Manage application releases, configuration changes, and change-management activities.
- Monitor system performance and troubleshoot packaged or SaaS application issues.
- Document system updates and configuration changes in detailed records.
- Contribute independently as a subject matter expert and help junior team members with guidance and best practices.
Requirements
- At least 3 years of experience with ServiceNow Customer Service Management (CSM).
- Proficiency configuring and customizing ServiceNow modules.
- Understanding of APIs and integration techniques in ServiceNow environments.
- Familiarity with low-code development platforms and tools.
- Knowledge of application release management, system stability, troubleshooting, and change management.
- Completion of 15 years of full-time education.
Benefits
- Position based at the company’s Pune office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.