3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Deploy, automate, and operate large-scale software-defined storage architectures across private and public cloud regions.
- Deploy and support Pure Storage, HPE, NetApp, Ceph, and Longhorn storage platforms.
- Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers, including virtual machine and bare-metal environments.
- Implement and manage backup solutions, preferably Rubrik.
- Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm, Git, Python, and Bash.
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
- Improve monitoring, alerting, and observability for storage capacity, latency, IOPS, and recovery health using GitOps, Prometheus, Loki, and Grafana.
- Troubleshoot storage, Kubernetes, hypervisors, networking, and Linux systems.
- Maintain technical documentation, architecture diagrams, operational procedures, and runbooks.
- Participate in on-call rotations, incident response, and root cause analysis.
- Collaborate globally on change management, documentation, operational best practices, mentorship, and knowledge sharing.
Requirements
- At least 6 years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Hands-on experience with software-defined storage solutions such as Ceph and Longhorn, including legacy storage migrations.
- Expertise in block, file, and object storage, Fibre Channel, NVMe-oF, and iSCSI fabrics.
- Expert knowledge of Kubernetes and Linux systems, including Ubuntu and RHEL/CentOS.
- Proficiency with Ansible and Terraform for storage provisioning and backup schedules.
- Expertise with backup technologies, preferably Rubrik.
- Strong scripting skills in Python and Bash; Golang is a plus.
- Experience operating 24x7 mission-critical production environments.
- Hands-on experience with KVM hypervisors, SUSE Harvester, and OpenStack.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
- Bachelor’s degree in computer science or equivalent professional experience.
- Preferred qualifications include OpenStack Cinder multi-backend administration, CIS/NIST security knowledge, ITIL certifications, relevant Kubernetes or Ceph certifications, and experience in telco, edge cloud, or large enterprise environments.
- A master’s degree in computer science, IT, engineering, or a related field is preferred; equivalent experience and relevant industry certifications are also considered.
Benefits
- Collaborative infrastructure-focused team and technically complex projects.
- Opportunity to shape a next-generation private cloud platform.
- Access to current tools, frameworks, and upstream project developments.
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).