Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow22 hours ago
Responsibilities
- Partner directly with customers to discover problems, frame AI use cases, and translate business needs into working systems.
- Design, build, deploy, and operate end-to-end GenAI and ML systems, including RAG pipelines, agentic workflows, evaluation, and guardrails.
- Prototype with users, iterate quickly, and harden pilots into reliable, monitored production services.
- Own the technical relationship between customer stakeholders, architects, product managers, and engineering teams.
- Develop reusable libraries, prompts, scaffolds, SDKs, and internal tooling that accelerate multiple deployments.
- Debug distributed systems, tune latency, implement monitoring, and contribute to platform roadmap and shared engineering tools.
Requirements
- 8+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience building machine learning or GenAI systems using LLMs, embeddings, vector databases, and RAG architectures.
- Ability to design and implement AI-native software in production environments.
- Backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with REST or GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience deploying systems in AWS, Azure, or GCP with containers, CI/CD, and infrastructure-as-code.
- Ability to prioritize user value, iterate toward MVPs, and design for long-term scale.
- Preferred experience integrating AI into ServiceNow or Salesforce, deploying in secure regulated enterprises, or developing reusable AI and developer-experience tooling.
- Ability to travel up to 30% for onsite customer work.
Benefits
- Flexible or remote work persona, depending on assigned location and role eligibility.
- Regular employee position in North America and Canada.
- Opportunity to work directly with strategic enterprise customers and shape the Now AI Platform.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.