8 hours ago
Remote, United States or Remote, CanadaSenior / Staff+
Responsibilities
- Serve as the primary technical point of contact for FSO programs and represent the engineering team to customers.
- Facilitate workshops and define requirements across policy servicing, claims, and customer service operations.
- Architect and design ServiceNow FSO solutions aligned with client needs and platform best practices.
- Provide architectural blueprints and requirements for FSO, CSM, and FSM implementations.
- Write and estimate stories, monitor engineering work, and ensure development quality and delivery.
- Lead, coach, and mentor Software Engineers while aligning tasks to their skills.
- Partner with Project Managers on scope management and technical issue resolution.
- Conduct demos, deliver documentation, facilitate knowledge transfer, and publish technical and process documentation.
- Research insurance and financial services trends to propose product and offering enhancements.
Requirements
- 8–12 years of application development experience at a SaaS, PaaS, or enterprise software company.
- At least 3 years of ServiceNow platform experience with deep architectural understanding.
- Hands-on experience designing and delivering ServiceNow FSO solutions.
- Insurance industry experience and understanding of processes such as policy servicing and claims.
- Experience with CSM and FSM, including the CSM data model.
- Strong ServiceNow scripting skills.
- Working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS for ServiceNow integrations.
- Experience leading ServiceNow solution development and delivery in client environments.
- Experience with Agile/Scrum methodology and strong problem-solving skills.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Current ServiceNow Certified System Administrator certification and relevant ServiceNow Certified Implementation Specialist certification, or ability to obtain them within six months of hire.
- ITIL Foundation and ServiceNow micro-certifications are preferred.
- Exposure to ServiceNow Now Assist and AI Agents is a plus.
Benefits
- Official ServiceNow training and support toward multiple certifications and ongoing ServiceNow competency certifications and module accreditations.
- Inclusive workplace with equal employment opportunity and disability accommodation support.
- The role involves customer-facing delivery and work across insurance and financial services client programs.
Tech Stack
SAP Cloud Platform
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.