Senior Developer - Information Technology
United Airlines11 hours ago
Houston, TX, USASenior
Base Salary
$112k - $147k/yr
Responsibilities
- Lead development, execution, and delivery of software artifacts involving Conversational AI, IVR systems, chatbot and web chat solutions, and cloud-native web applications.
- Drive integrations between web channels, back-end systems, APIs, analytics platforms, internal platforms, external systems, and cloud services.
- Collaborate with technology, infrastructure, product, business, UX, and stakeholder teams to define scalable technical solutions.
- Lead unit and integration testing and assist QA teams with end-to-end testing.
- Coordinate with AWS, Azure, or GCP infrastructure teams to support scalable, secure, and high-performance deployments.
- Track milestones, dependencies, risks, issues, and blockers across multiple teams.
- Oversee vendor relationships and third-party integrations when applicable.
- Guide the team in removing blockers, maintaining momentum, and ensuring quality.
Requirements
- At least 8 years of hands-on technical experience in modern distributed and disconnected systems architecture.
- Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
- At least 4 years of experience designing, developing, documenting, testing, and debugging software systems or applications in an agile environment.
- Bachelor's degree in computer science engineering or a relevant field, or 4 years of relevant work experience.
- Experience with web development, API integrations, cloud technologies, contact-center and IVR technologies, and chatbot creation and integrations.
- Knowledge of APIs, JSON, XML, OAuth, MQTT, RabbitMQ, Solace, Kubernetes, and Wi-Fi technology.
- Experience with Node.js, Python, Go, and React, plus Git and CI/CD or DevOps practices.
- Experience with Agile/Scrum or SAFe frameworks and tools such as Jira, Confluence, and Azure DevOps.
- Experience in Conversational AI, agentic AI, chat bots, or voice bots.
- Strong organizational, stakeholder management, communication, leadership, and documentation abilities.
- Knowledge of customer journey mapping, persona design, voice UX, and cloud and CX compliance standards.
- Preferred knowledge of NLP, NLU, LLMs, or generative AI frameworks including OpenAI, Google Vertex AI, or Amazon Bedrock.
- Cloud certification and SAFe Agile experience are preferred.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Successful completion of an interview and reliable, punctual attendance are required.
Benefits
- Medical, dental, vision, life, accident, and disability benefits.
- Parental leave, employee assistance program, commuter benefits, paid holidays, and paid time off.
- 401(k) plan and flight privileges.
- The position is eligible for bonus and/or long-term incentive compensation awards.
Tech Stack
Categories
About United Airlines
United Airlines is a major U.S. carrier that provides passenger air travel and air cargo services across a global network spanning six continents. The company sells tickets and ancillary services through united.com and its mobile apps, operates the MileagePlus loyalty program with co-brand credit card partnerships, and supports operations with large-scale digital systems. Headquartered in Chicago, it is part of publicly traded United Airlines Holdings (NASDAQ: UAL) and a member of Star Alliance.