Staff Site Reliability Engineer, AWS & Databases
OpenLoop Health2 days ago
Remote, United States +2 moreStaff+
Responsibilities
- Architect and manage highly available AWS infrastructure using EC2, VPC, S3, IAM, Lambda, EKS, and ECS, with additional Google Cloud infrastructure.
- Design, operate, tune, and scale Amazon Aurora, RDS, PostgreSQL, MySQL, DynamoDB, and Google Cloud SQL databases.
- Manage database performance, capacity planning, replication, backups, point-in-time recovery, failover testing, schema changes, upgrades, and data migrations.
- Plan and execute disaster recovery exercises, restore tests, failover drills, and tabletop exercises while improving recovery runbooks and architectures.
- Provision cloud and database resources with Terraform through pull-request-based code review.
- Write Python, Bash, and Lambda automation for patching, snapshots, access requests, failover, and event remediation.
- Build and manage CI/CD pipelines with GitHub Actions or AWS CodePipeline and deploy applications through ArgoCD.
- Implement least-privilege access, encryption, secrets rotation, audit logging, service control policies, and regulated-environment governance.
- Operate observability and monitoring systems, troubleshoot production incidents, participate in rotating on-call coverage, and write postmortems.
- Use AIOps and AI-assisted tooling for anomaly detection, capacity forecasting, alert-noise reduction, and incident triage.
- Optimize cloud infrastructure and database costs through instance, storage, and usage management.
- Document architecture, database standards, and operational runbooks in Confluence.
Requirements
- 8–10 years of cloud or infrastructure engineering experience, including at least three years running production databases on AWS.
- Strong hands-on AWS experience and deep production experience with PostgreSQL or MySQL on Aurora or RDS.
- Strong knowledge of VPC design, IAM, EC2, EKS or ECS, S3, and Lambda.
- Hands-on Terraform experience in a team environment using code review.
- Ability to script in Python or Bash for database and platform operations.
- Hands-on observability experience with ELK, Grafana, Loki, and Prometheus.
- Experience troubleshooting production incidents, writing postmortems, and planning and running disaster recovery exercises.
- Willingness to participate in a rotating on-call schedule.
- Preferred experience with ArgoCD and GitOps workflows, AWS CloudFormation, AWS CDK, Datadog, Rubrik, Google Cloud, and AIOps or AI-assisted operational tooling.
- Preferred AWS Certified Database Specialty, Solutions Architect Professional, or similar certification.
- Healthcare or other regulated-environment experience is preferred.
Benefits
- Medical, dental, and vision plans.
- Flexible Spending Accounts and Health Savings Accounts.
- Flexible paid time off.
- 401(k) with company match.
- Life insurance and pet insurance.
- The position is salaried and includes rotating on-call coverage.
Tech Stack
Amazon DynamoDBAWSBashDatadogGitHub ActionsGoogle BigQueryGoogle CloudGrafanaMySQLPostgreSQLPrometheusPythonTerraform
Categories
DevOpsSite Reliability
About OpenLoop Health
OpenLoop Health provides white-label telehealth infrastructure and clinical operations for digital health companies, health plans, and health systems. Its end-to-end services span provider staffing and licensing, payer coverage, a virtual care platform with AI, pharmacy and diagnostics coordination, RPM fulfillment, and revenue cycle management, enabling nationwide virtual care delivery. Founded in 2020 and headquartered in Des Moines, Iowa, the company is privately held and supports programs operating across all 50 U.S. states.