Principal Customer Engineer (based in Canberra)
Cloudflare2 months ago
Remote, AustraliaStaff+
Responsibilities
- Partner with Account Executives to lead technical discovery, architecture design, product demonstrations, and proofs of concept across Cloudflare’s security, networking, and developer platforms.
- Maintain trusted technical relationships with customers from onboarding through maturity, renewal, and expansion.
- Align customer business goals with Cloudflare’s product roadmap and drive measurable business outcomes.
- Carry a variable quota tied to new business acquisition and/or account growth, supporting adoption, retention, cross-selling, and upselling.
- Lead technical Quarterly Business Reviews for executive stakeholders and translate platform capabilities into return on investment.
- Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required experience varies by leveling.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience operating in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills with the ability to communicate technical details to C-suite business audiences.
- Hands-on experience with Cloudflare’s developer platform and AI ecosystem, particularly Workers AI and AI Gateway, is strongly preferred.
- Experience with prompt engineering, LLM orchestration, or RAG architectures is strongly preferred.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions is strongly preferred.
Benefits
- The position is based in Canberra, Australia.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Cloudflare provides reasonable accommodations for qualified individuals with disabilities and is an equal opportunity employer.
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).