Principal Customer Engineer (based in Canberra)
CloudflareResponsibilities
- Partner with Account Executives to lead technical discovery, architecture design, product demonstrations, and proofs of concept across Cloudflare’s security, networking, and developer platforms.
- Maintain trusted technical relationships with customers from onboarding through maturity, renewal, and expansion.
- Align customer business goals with Cloudflare’s product roadmap and drive measurable business outcomes.
- Carry a variable quota tied to new business acquisition and/or account growth, supporting adoption, retention, cross-selling, and upselling.
- Lead technical Quarterly Business Reviews for executive stakeholders and translate platform capabilities into return on investment.
- Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required experience varies by leveling.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience operating in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills with the ability to communicate technical details to C-suite business audiences.
- Hands-on experience with Cloudflare’s developer platform and AI ecosystem, particularly Workers AI and AI Gateway, is strongly preferred.
- Experience with prompt engineering, LLM orchestration, or RAG architectures is strongly preferred.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions is strongly preferred.
Benefits
- The position is based in Canberra, Australia.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Cloudflare provides reasonable accommodations for qualified individuals with disabilities and is an equal opportunity employer.
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.