1 day ago
Boston, MA, USA +36 moreStaff+
Base Salary
$113k - $302k/yr
Responsibilities
- Architect and deliver end-to-end ServiceNow solutions for enterprise clients.
- Lead and mentor ServiceNow Developers and Technical Architects while providing technical direction, coaching, and quality oversight.
- Establish and enforce architectural and engineering standards through code reviews, design reviews, and platform governance.
- Drive improvements to implementation methodologies and ServiceNow service offerings based on client experience.
- Advise executives, enterprise architects, sponsors, and stakeholders on governance, program, business process, and technical issues.
- Serve as a technical escalation point for large, complex, or high-risk ServiceNow programs.
- Identify opportunities for additional client value and collaborate with ServiceNow account teams on pursuits and account growth.
Requirements
- At least 10 years of experience with ServiceNow in technical architecture, lead engineering, or an equivalent senior technical role, including end-to-end solution ownership.
- At least 8 years of experience driving enterprise IT transformation and platform strategy, preferably in consulting or professional services.
- At least 6 years leading and mentoring ServiceNow Developers or Technical Architects.
- At least 6 years establishing and enforcing architectural and engineering standards.
- At least 6 years of advanced ServiceNow scripting and development experience, including JavaScript and platform APIs; SQL experience is preferred.
- At least 6 years delivering solutions in Agile delivery models.
- At least three ServiceNow certifications, including System Administrator/CSA and Application Developer/CAD; CIS-ITSM or an equivalent domain certification is preferred.
- Bachelor’s degree or equivalent professional experience; an Associate’s degree requires six additional years of relevant experience.
- Preferred qualifications include enterprise data architecture, integrations, cloud-native patterns, cloud migration, ITIL certification, ServiceNow integrations with AWS or Azure, proofs of concept, technical sales pursuits, platform strategy, and center-of-excellence experience.
- Strong executive communication, leadership, analytical, systems-thinking, problem-solving, customer advisory, and stakeholder-influence skills are required.
Benefits
- Medical, dental, vision, life, and long-term disability coverage.
- 401(k) plan, bonus opportunities, paid holidays, and paid time off.
- Access to training and ServiceNow certification opportunities.
- Travel may range from 0% to 100% depending on business and client requirements.
- The posting is anticipated to remain open until 12/07/2026.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.