24 hours ago
Dublin, IrelandStaff+
Responsibilities
- Define and own production-readiness standards covering observability, SLOs, runbooks, resource limits, graceful degradation, and policy compliance.
- Build and maintain platform observability, including Dynatrace APM, Splunk log pipelines through Fluent Bit, Prometheus metrics, tracing, structured logging, and dashboards.
- Define and implement SLIs and SLOs with engineering teams and stakeholders.
- Own incident response practices, including detection, response, blameless post-mortems, and reliability improvements.
- Drive resilience engineering through chaos testing, failover validation, load testing, and graceful-degradation validation.
- Advise engineering teams on operability concerns, retry strategies, timeout tuning, circuit breakers, and back-pressure handling.
- Support operation of legacy and new systems during migration, including traffic routing, parity, and cutover visibility.
- Automate operational toil and build tooling that improves deployment confidence and platform operations.
- Perform capacity planning for normal and peak traffic.
Requirements
- Experience in SRE, production engineering, or operations for high-volume distributed systems.
- Hands-on experience with observability platforms, distributed tracing, metrics, structured logging, and APM tools.
- Experience defining and measuring SLIs and SLOs to guide engineering decisions.
- Understanding of distributed-systems resilience patterns including circuit breakers, retries, timeouts, bulkheads, and back-pressure.
- Experience with load and performance testing at scale and interpreting results to identify bottlenecks.
- Comfort with AWS, Kubernetes, container orchestration, and infrastructure-as-code.
- Experience with event-driven systems, Kafka, message-based architectures, lag monitoring, consumer group management, and partition rebalancing.
- Ability to enable engineering teams through standards and tooling rather than deployment gatekeeping.
- Dynatrace or equivalent APM experience is preferred.
- Familiarity with payments, financial services, incident-management tooling, on-call practices, or chaos-engineering frameworks is preferred.
Tech Stack
Categories
Site Reliability
About Fiserv
Fiserv builds payments and financial technology for banks, credit unions, merchants, and billers, including merchant acquiring, card issuing, core banking, and digital banking platforms. It earns revenue through transaction processing, software licensing, and managed services across POS (Clover), bill pay, ACH and card networks, and risk/compliance. The public company is headquartered in Milwaukee, trades on NASDAQ/BMV, acquired First Data in 2019, and serves clients in more than 100 countries.