3 months ago
Base Salary
$270k - $410k/yr
Responsibilities
- Monitor, handle, troubleshoot, and resolve requests and issues from Netflix’s engineering customers.
- Develop support automation tooling, scripts, runbooks, technical documentation, tutorials, and self-service knowledge bases.
- Improve and maintain support tools while identifying ways to enhance the engineering support experience.
- Understand JS Platform products and help shape best practices and abstractions for developer use cases.
- Partner with Product Management and Engineering to track issues, communicate customer needs, and improve product usability.
- Provide customer insights and feedback to reduce product friction and support the prioritization of improvements.
- Collaborate across teams and time zones to provide effective technical support.
Requirements
- At least 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms.
- Strong proficiency in JavaScript and Node.js across front-end UI, tooling, and HTTP servers.
- Hands-on experience with AI coding assistants and agentic tools, including Claude Code, Cursor, and MCP.
- Working knowledge of GraphQL and federated-graph architecture, including schema design, resolvers, and query troubleshooting.
- Experience with HTML5, CSS3, Web APIs, frontend build tools, package managers, and modern frontend frameworks.
- Familiarity with Webpack, Babel, npm, Yarn, React, Angular, and Vue.js.
- Understanding of responsive design, cross-browser compatibility, UI design principles, and tools such as Figma, Sketch, and Adobe XD.
- Familiarity with RESTful APIs, microservices architecture, server-side templating languages and frameworks, OAuth, and JWT.
- Experience developing automation tools and scripts, providing complex customer support, and building or maintaining support infrastructure.
- Strong practical knowledge of Git and GitHub, including branching, merging, pull requests, code reviews, and conflict resolution.
- Excellent written and verbal communication, collaboration, documentation, problem-solving, adaptability, and continuous-learning skills.
- Preferred experience with Node gRPC, service-to-service IPC calls, gRPC statuses, interceptors, Protobuf, cross-time-zone collaboration, and mature support infrastructure.
Tech Stack
Categories
BackendSolutions Engineering
About Netflix
Netflix builds and operates a global streaming service for TV series, films, games, and live programming, and produces original content through its in-house studio. It serves consumers in 190+ countries via subscription and ad-supported plans on internet-connected devices. Founded in 1997 and headquartered in Los Gatos, California, Netflix is a public company traded on NASDAQ (NFLX).