3 months ago
Tokyo, JapanMid Level
Responsibilities
- Validate customer requirements for proof-of-concept and production implementations.
- Configure Litmus Edge and Litmus Edge Manager for customer pilots and production deployments.
- Lead assigned technical implementation activities and deliver contracted technical responsibilities.
- Develop solution approaches, reusable configurations, deployment best practices, and technical documentation.
- Provide Level 2 technical support, troubleshooting, root-cause analysis, and customer issue resolution.
- Participate in an on-call rotation supporting customers requiring 24x7 coverage.
- Support technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and pre-sales-to-implementation handovers.
- Provide customer feedback to Product Management and Development regarding requirements, gaps, bugs, and enhancements.
- Support webinars, customer meetings, partner enablement, reseller discussions, and user-group activities.
Requirements
- Fluency in Japanese and English is required.
- Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
- Strong understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or support.
- Working knowledge of scripting or coding with Python, JavaScript, or similar languages.
- Understanding of containerized and cloud or hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
- Strong communication skills for working with customers, technical teams, sales teams, and partners.
- Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity is preferred.
- Pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, and customer expansion experience are preferred.
- Partner support, reseller, webinar, customer focus group, or user-group experience is preferred.
Categories
Solutions Engineering
About Litmus
Litmus builds an Industrial Edge Data Platform that connects PLCs, SCADA, MES, historians, and sensors to turn shop-floor data into analytics‑ready information for manufacturers. The privately held company, founded in 2014 and headquartered in Santa Clara, sells subscription software used for predictive maintenance, asset performance, and industrial AI, with ecosystem partnerships including Microsoft, Google, Dell, Oracle, and Mitsubishi.