1 month ago
Tokyo, JapanMid Level
Responsibilities
- Validate customer requirements for proof-of-concept and production implementations.
- Configure Litmus Edge and Litmus Edge Manager for customer pilots and production deployments.
- Lead assigned technical implementation activities and deliver contracted technical responsibilities.
- Develop solution approaches, reusable configurations, deployment best practices, and technical documentation.
- Provide Level 2 technical support, troubleshooting, root-cause analysis, and customer issue resolution.
- Participate in an on-call rotation supporting customers requiring 24x7 coverage.
- Support technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and pre-sales-to-implementation handovers.
- Provide customer feedback to Product Management and Development regarding requirements, gaps, bugs, and enhancements.
- Support webinars, customer meetings, partner enablement, reseller discussions, and user-group activities.
Requirements
- Fluency in Japanese and English is required.
- Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
- Strong understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or support.
- Working knowledge of scripting or coding with Python, JavaScript, or similar languages.
- Understanding of containerized and cloud or hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
- Strong communication skills for working with customers, technical teams, sales teams, and partners.
- Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity is preferred.
- Pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, and customer expansion experience are preferred.
- Partner support, reseller, webinar, customer focus group, or user-group experience is preferred.
Categories
Solutions Engineering
