4 hours ago
Remote, CanadaStaff+
Base Salary
$160k - $200k/yr
Responsibilities
- Conduct research and implement state-of-the-art LLM inference and orchestration.
- Identify opportunities to use small-language-model fine-tuning and distillation.
- Build scalable ML systems for Twilio’s operating scale.
- Create standards and tooling for evaluations across AI/ML capabilities, including offline and online evaluations.
- Improve company-wide management of LLM workloads and enable compliant access to data for AI/ML exploration and product development.
- Integrate current AI development stacks and bridge research, experimentation, and enterprise-quality software.
Requirements
- 8+ years of applied ML/AI experience and a track record of owning technically ambitious systems end to end.
- Proficiency in Python.
- Experience building cloud-based services on AWS, GCP, or Azure with high-volume data, streaming or real-time inference paths, and varied data stores.
- Strong fundamentals in statistical machine learning algorithms, transformer models, and LLMs.
- Extensive experience with ML Ops and LLM Ops patterns, including evaluation metrics for non-deterministic AI features at scale.
- Strong communication and collaboration skills and comfort working in ambiguous 0-to-1 environments.
- Familiarity with AI-assisted development tools such as Claude, Codex, GitHub Copilot, and Cursor.
- Preferred: experience building evaluations for autonomous agents and LLMs, autonomous multi-turn conversational agents, globally distributed teams, and technical leadership demonstrated through open-source contributions or published presentations, blog posts, papers, or research.
Benefits
- Remote work within Ontario, British Columbia, or Alberta, Canada, with occasional travel for project or team meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
- Potential eligibility for incentive programs, equity grants, health and wellness benefits, retirement contributions, and paid time off.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.