AI Agent Engineer
Ochsner Health1 day ago
New Orleans, LA, USASenior
Responsibilities
- Design and build production-grade AI agents across voice and chat channels, including conversation flows, tool orchestration, and safe escalation logic.
- Integrate AI agents with Ochsner’s clinical and operational systems so they can perform real actions.
- Author and iterate on agent behavior, routing logic, and prompts based on workflows and compliance requirements.
- Stress-test agents against patient interactions and improve resolution rates and experience quality.
- Partner with clinical operations, compliance, and IT on regulatory, consent, audit, privacy, and safety requirements.
- Analyze business processes and technologies to identify AI automation opportunities.
- Maintain expertise in AI/ML, healthcare IT, and relevant industry practices.
- Mentor and provide technical guidance to Epic, AI engineering, and IS teams.
Requirements
- Bachelor’s degree is required; a degree in Computer Science, Software Engineering, Data Science, or a related science field is preferred.
- No required work experience; five years of healthcare IT, Epic systems, or enterprise AI/ML platform experience is preferred.
- Programming skills in multiple languages and strong critical-thinking, problem-solving, communication, presentation, and interpersonal skills are required.
- Hands-on experience with LLMs, generative AI platforms, prompt engineering, RAG, and agentic AI patterns is preferred.
- Experience with voice AI, telephony integration, healthcare interoperability, HIPAA, patient consent, clinical data governance, MLOps, AI observability, conversation design, NLU evaluation, and AI deployment pipelines is preferred.
- Experience with GCP, AWS, or Azure and Docker or Kubernetes is preferred.
- Epic certification, healthcare-system or health-tech experience, and knowledge of contact-center operations are preferred.
- Ability to work variable hours, including nights, evenings, weekends, and occasional out-of-town travel is required.
Benefits
- Hybrid work arrangement with onsite presence approximately once per month and additional onsite travel as business needs require.
- Variable hours may include nights, evenings, and weekends.
- Equal opportunity employer with reasonable accommodations available for qualified individuals with disabilities.
Tech Stack
Categories
About Ochsner Health
Ochsner Health is a nonprofit healthcare system headquartered in New Orleans that delivers hospital, clinic, and virtual care across Louisiana, Mississippi and the Gulf South. It operates more than 45 hospitals and over 370 health and urgent care centers, and also runs research and medical education programs. Founded in 1942, Ochsner’s revenue comes primarily from patient care and related services, with growing digital health offerings for chronic disease management and remote monitoring.